On Call Concierge - Growth Opportunities

The Springs Living•Lake Grove, OR

About The Position

Welcome to the next generation in senior living, The Springs Living. Our purpose at The Springs is to change the way people think, feel, and experience working in Senior Living. We've taken the time and care, to create handcrafted communities for seniors and their families. All of our communities offer warm and inviting environments that enhance people's lives and offer quality services and genuine solutions for seniors. This position primarily supports seniors living in our community's independent living. We are seeking candidate with a blend of customer service skills, problem-solving abilities, and multi-tasking skills.

Requirements

Prior experience in Customer Service
Ability to use technology include desktop computer, landline phones, cell phone, and various computer programs
Ability to effectively present information and respond to questions from residents, staff, and visitors
Ability to prioritize and complete assignments
Ability to interpret written or verbal instructions
Ability to solve practical problems

Responsibilities

Acting as a first responder to resident emergency calls including calling 911 on the residents behalf if needed
Administrative tasks such as making and distributing flyers, taking catering requests, and managing room reservations
Answering resident questions
Monitoring security cameras
Answering phone calls
Maintaining clean and organized spaces surrounding concierge desk
Delivering packages and newspapers
Assisting residents with technical issues with phones, tablets, laptops, TVs, etc.
Covering reception desk as needed
Assisting other departments as needed