On-call Concierge, Hope Lodge

American Chemical SocietyIowa City, IA
80d$18

About The Position

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security. The starting rate is $18.59/hr. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Requirements

  • High School Diploma or Equivalent
  • Minimum 1 year of Customer Service Experience
  • Previous experience in hospitality, guest services, or a related field is preferred.

Nice To Haves

  • Additional education or training in hospitality management or customer service is a plus.

Responsibilities

  • Greet guests and manage check-in and check-out procedures (30%)
  • Provide information about lodge amenities and community resources (20%)
  • Coordinate transportation & EMPOWER Program services and schedules (15%)
  • Respond to guest requests, concerns, and emergencies (15%)
  • Maintain organized front desk area and accurate guest records (10%)
  • Monitor lobby security and implement safety protocols (10%)

Benefits

  • Generous paid time off policy
  • Medical benefits
  • Dental benefits
  • Retirement benefits
  • Wellness programs
  • Professional development programs

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What This Job Offers

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

1,001-5,000 employees

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