On-Call Community Experience Representative

YERBA BUENA CENTER FOR THE ARTS • San Francisco, CA

4d • $28 - $28 • Onsite

About The Position

Join us at Yerba Buena Center for the Arts (YBCA) as an On-Call Community Experience Representative, where you'll play a crucial role in fostering meaningful connections and enriching the overall experience for our diverse community. As the face of YBCA, you will be the bridge between our organization and the community, ensuring that every visitor feels welcome, engaged, and inspired by the transformative power of the arts.
The On-Call Community Experience Representative plays a critical part in delivering world-class customer service on-site at YBCA. The team interacts with a broad range of people daily, including visitors, special event guests, YBCA collaborators, venue rental clients, and more. In addition to providing customer service to all guests, this position is accountable for processing admissions, events tickets, memberships, donations, and merchandise. This position requires a strong attention to detail and exceptional interpersonal communication skills.

Requirements

• High school diploma or GED required.
• Minimum of 2 years experience in customer service environments such a retail, box office, ticketing or similar point-of-sale position highly preferred.
• Excellent interpersonal skills with a passion for community engagement.
• Ability to work in a fast-paced, dynamic environment while maintaining a positive attitude.
• Strong communication skills, both written and verbal.
• Familiarity with computerized ticketing systems (Veevart, Tessitura, Eventbrite, Ticketmaster, etc).
• Strong teamwork orientation; able to work well with diverse staff, clients, and patrons.
• Accuracy and integrity in handling financial transactions and large sums of money.
• Comfortable operating PC computer systems and software, telephones and office equipment.
• Ability to work variable schedules, including days, evenings, weekends, or holidays
• Strong analytical and problem solving skills to address challenges and find effective solutions.
• Excellent organizational skills, along with demonstrated success with managing multiple tasks and deadlines.
• A “get it done” spirit and creative problem solver at heart.
• Flexibility to adapt to changing priorities and new responsibilities within a growing program; willingness to handle projects outside of standard responsibilities, as needed.

Nice To Haves

• Additional education or coursework in arts, hospitality, or a related field is a plus.
• Training in customer service, event coordination, or community engagement is preferred.
• Any relevant certifications in customer service or community engagement would be advantageous.

Responsibilities

• Customer Service: Uphold a high standard of customer service, ensuring that all visitors have a positive and memorable experience at YBCA. Address inquiries, concerns, or feedback with professionalism and a commitment to resolving issues promptly. Proactively anticipate and meet the needs of visitors to enhance their overall satisfaction.
• Visitor Engagement: Greet and assist visitors with warmth and enthusiasm, creating a positive and inclusive environment. Provide information about YBCA's exhibitions, programs, and events to enhance visitor experience. Suggest events, programs, and membership offerings to visitors, based on their interests. Foster a sense of community by actively engaging with visitors, answering questions, and offering assistance. Demonstrate a well-rounded understanding of YBCA’s mission, vision and brand.
• Ticket Sales and Merchandise: Sell tickets to YBCA's exhibitions and public events, ensuring a smooth and efficient transaction process. Promote and sell memberships to visitors, highlighting the benefits and value of supporting YBCA. Handle transactions for branded merchandise, providing information on products and promoting their connection to YBCA's mission. Build and manage ticketing links, ensuring accurate and accessible online ticket purchasing options for events and exhibitions. Formulating and generating detailed reports encompassing diverse aspects of the operational landscape, providing invaluable insights for strategic decision-making. Manage Point of Sale (POS) systems, guaranteeing the functionality and accuracy of transactions for both ticket sales and merchandise. Reconcile cash/checks and charges with ticket sales daily.
• Event Support: Assist in the coordination and execution of events, ensuring a seamless and enjoyable experience for attendees. Collaborate with internal teams to facilitate community-focused programs and initiatives.
• Communication and Outreach: Act as a liaison between YBCA and the community, promoting our mission and values.
• Problem Resolution: Address visitor concerns or issues promptly and professionally, working towards effective resolutions.
• Data Collection: Gather visitor feedback and insights to contribute to the continuous improvement of our community engagement strategies. Navigating and overseeing intricate data processes, including but not limited to data merges and sophisticated data housekeeping, to maintain a robust and streamlined data infrastructure. Ensure visitor data is entered into our database in an accurate and timely fashion
• General Administrative: Attend all staff and departmental meetings as required by management and participate in cross-departmental initiatives as required. Provide administrative support to various departments within YBCA, including data entry, filing, and maintaining organized records. Handle incoming calls, emails, and inquiries, directing them to the appropriate contacts within the organization. Operate computer, printer, and telephone equipment used for transactions. Other duties as assigned.

Benefits

• Benefits include PTO & ability to participate in the 403(b) Retirement Plan and potential access to SF City Option programs.
• Free/members admission price, discounts in the shop, and discounts on ticketed events at participating North American Reciprocal Museum institutions with your YBCA badge.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED