On Call Banquet Server | Hilton Aventura Miami

SHANER•Aventura, FL

8h•Onsite

About The Position

Shaner Hotels is an award-winning hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries, partnering with top hospitality brands. They offer various services including hotel development, design and construction, e-commerce, and revenue management. This specific opportunity is at their 208-room, full-service Hilton Aventura Hotel, a 4-star property that celebrates women, diversity, and culture. The Hilton Aventura features the Gala Restaurant, Muse Bar, a revolving art exhibition, and elegant banquet space. The company emphasizes growth and development for hospitality professionals at all career stages. The Banquet Server role is crucial for ensuring quality customer service during events and banquets, which includes setting up tables, serving beverages and food, and maintaining the cleanliness and condition of work areas and equipment.

Requirements

Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent.
Minimum age requirement to serve alcoholic beverages.
ServSafe and/or food safety training.
Alcohol awareness training (such as TIPS).

Nice To Haves

Previous experience in banquet operations and/or hospitality preferred.
Some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
Greet guests as they arrive and assist them with seating at tables.
Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements.
Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements.
Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Handle guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
Other duties as assigned.
Ensure quality customer service to our guests during events and banquets.
Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements.
Maintain cleanliness and condition of the work areas and equipment.