On Call Banquet Server

Graduate Providence • Providence, RI

374d

About The Position

The Banquet Server at Graduate Providence is responsible for the set-up and serving of food and beverages at various banquet functions, ensuring adherence to hotel standards and guest satisfaction. This part-time role requires effective communication, multitasking, and a service-oriented approach to enhance the guest experience during events.

Requirements

• High School diploma or equivalent and/or experience in hotel or a related field preferred.
• Ability to stand during entire shift.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Effective listening and understanding skills to clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Service-oriented approach to all encounters with guests and employees.
• Effective problem-solving skills, including anticipating, preventing, identifying, and solving problems as necessary.
• Initiative in anticipating guest or operational needs.

Responsibilities

• Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
• Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.
• Serve guests according to the hotel's standards in a friendly, courteous, and professional manner.
• Respond to guest problems, complaints, and accidents, communicating to management if necessary.
• Set all tables according to hotel standards.
• Maintain the banquet storeroom in a neat and orderly manner, stocked with appropriate supplies for food service functions.
• Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.
• Prepare room according to BEO and the various meal functions.
• Follow all money handling procedures when serving the guest.
• Know the menu items for each function served and provide accurate descriptions.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED