On Call Audio-Visual Technician

The Barnes Foundation•Philadelphia, PA

3d•Onsite

About The Position

Primary Function: Handles the setup, breakdown, and operation of Barnes AV equipment, including audio, video, lighting, or staging equipment. Oversees safe and efficient use of this equipment to support live and virtual art lectures, musical performances, live adult and K-12 virtual classes, and client events -- including corporate retreats and weddings. Ensures that complete customer satisfaction is achieved and is accountable for all inventory before, during and after each event.

Requirements

High School Diploma required
1 year of experience as an A/V Technician
Intermediate computer problem-solving skills, including operational competency in Microsoft Office, Teams, Zoom, and OBS
Strong customer service skills with clear communication abilities and the patience to guide users through technical solutions both in-person and virtually
Reliable, high level of personal integrity

Nice To Haves

Associates degree is a plus.

Responsibilities

Customer service-based work ethic.
Understands the technical aspects of the role and demonstrates advanced operational ability to troubleshoot and problem-solve with equipment and software issues.
Handles equipment challenges and changes in a timely and professional manner.
Given training in Barnes EMS (Event Management System) service orders, able to decipher an equipment list and schedule of events.
Respects the Barnes’ work culture and adheres to all security procedures and safety measures in cooperation with other departments, especially Events, Facilities, Conservation and Guest Protection Services.
Performs other duties as requested.

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