On-Call Administrative Support Assistant IV - Records/CORA

City and County of Denver • Denver, CO

1d • $23 - $34 • Hybrid

About The Position

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $22.53 – $28.17/hour based on experience and education. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date Location & Schedule The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position, you can expect to work 30 hours per week or more based on business need with no more than 39 hours a week. Employees must work within the state of Colorado on their off-site days. In this position, you can expect to work on site at the Wellington Webb building in Downtown Denver. At least 2 days a week will be in-office, which is subject to change based on business need. Who We Are & What You’ll Do The Administrative Assistant will join the Communications and Public Affairs team for the Department of Community Planning and Development in its function as custodian of records, in compliance with the Colorado Open Records Act. The position responds to open records requests, providing technical and operational support to the public, internal staff members, and other city departments/agencies while maintaining a working knowledge of relevant regulations, policies, standards, and procedures. Specifically, as the Administrative Assistant, you will: Receive, process and fulfill requests for records related to planning, zoning, landmark preservation, building plans and building permits in Denver. Follow the Colorado Open Records Act (CORA) and other state, federal and local regulations to ensure records requests are fulfilled accurately and on time. Utilize a variety of systems to research, coordinate and compile records for the purposes of fulfilling requests as well as filing and retention. Review and redact information from files to ensure confidential and protected information is not disseminated. Assist in digital records management for the department across shared drives and Teams/SharePoint. Review and evaluate forms, applications, computations, documents, and/or other information to determine accuracy, completeness, acceptability, or compliance based on records practices or legal requirements. Determine and evaluate facts and make decisions without the benefit of direct guidance or supervisory review where the cost of correcting errors could be substantial in either time or money. Recommend improvements or solutions to problems within a range of specified, acceptable, and/or standard alternatives and technical practices. Provide specialized information, identify problems within a defined scope, and have the authority to resolve discrepancies, and follow up on requests or complaints. Respond to sensitive inquiries and problems related to the specialized/technical area and resolve problems by making reliable decisions. Support additional communications and records projects, as needed. What You’ll Bring We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. This position will work very closely and frequently with our external customers. Our ideal candidate will have excellent interpersonal and customer service skills.

Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III).
• Additional appropriate education may be substituted for the minimum experience requirements.

Nice To Haves

• Ability to communicate professionally and effectively, verbally and in writing.
• Experience in and understanding of the Colorado Open Records Act and its requirements.
• Excellent time and work management skills; ability to thrive in a fast-paced environment with strong attention to detail.
• Experience in records management and research.
• Motivated to help others and is passionate about public service.
• Can work as part of a team to support both internal and external customers.
• Aptitude for working independently on a variety of administrative tasks, often without help from coworkers.
• Ability to follow detailed steps for a variety of processes, often with minor variations.
• Skilled in building relationships at all levels and working with very diverse populations.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Receive, process and fulfill requests for records related to planning, zoning, landmark preservation, building plans and building permits in Denver.
• Follow the Colorado Open Records Act (CORA) and other state, federal and local regulations to ensure records requests are fulfilled accurately and on time.
• Utilize a variety of systems to research, coordinate and compile records for the purposes of fulfilling requests as well as filing and retention.
• Review and redact information from files to ensure confidential and protected information is not disseminated.
• Assist in digital records management for the department across shared drives and Teams/SharePoint.
• Review and evaluate forms, applications, computations, documents, and/or other information to determine accuracy, completeness, acceptability, or compliance based on records practices or legal requirements.
• Determine and evaluate facts and make decisions without the benefit of direct guidance or supervisory review where the cost of correcting errors could be substantial in either time or money.
• Recommend improvements or solutions to problems within a range of specified, acceptable, and/or standard alternatives and technical practices.
• Provide specialized information, identify problems within a defined scope, and have the authority to resolve discrepancies, and follow up on requests or complaints.
• Respond to sensitive inquiries and problems related to the specialized/technical area and resolve problems by making reliable decisions.
• Support additional communications and records projects, as needed.

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED