Urban Outfitters Omni Service Specialist

Urban Outfitters • Roseville, MN

1d • $15 - $15 • Onsite

About The Position

The Omni Specialist contributes to the customer experience by supporting omni service processes. Their role is to pick, pack, and ship online orders, customer pick-up orders, and transfer product back to the distribution center. The Omni Service Specialist will also support the Leadership team in overall store operations as needed.

Requirements

• Ability to work flexible hours to meet the needs of the store omni channel demand
• Proven track record in leading operational processes and achieving measurable results
• Eagerness to learn and grow within the organization

Responsibilities

• Strategically processes order queue and daily workload to prevent backlog, limit cancelations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders.
• Maintains standards using proper packaging to exceed the customers product expectations.
• Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer.
• Oversees the omni process to ensure brand fill rate goals are maintained and the brand standard is followed.
• Oversees organizational standards related to supplies, technology, workstations, order staging, and pick up areas.
• Facilitates the transfer of online product back to the distribution center.
• Adheres to store safety standards, inventory accuracy, and reduction of product loss while upholding all company policy and procedure to support the profitability of the store.
• Shares relevant information with the leadership team regarding omni processes to ensure goals are met, standards are achieved, and tasks are completed.
• Collaborates with store leadership to share progress on results, while articulating support needs to maximize efficiency.
• Sets an efficient pace to establish and maintain omni-channel standards and fill rate goals.

Benefits

• URBN offers comprehensive Perks & Benefits to employees.
• Availability and eligibility to specific benefits may be subject to your location and employment status.
• Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more!
• For additional information visit https://www.urbn.com/work-with-us/stores

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees