Omni-channel Logistics Associate

Magic Spoon•New York, NY

1d•$67,000 - $75,000•Hybrid

About The Position

Magic Spoon reimagines your childhood breakfasts favorites with more protein, less sugar, and more fun. Since launching in 2019, we've brought our unbelievably tasty cereal to over one million customers online and over 20,000 stores nationwide. With our recently launched Protein Pastries, alongside our Cereal, Protein Treats and Protein Granola, we're continuing to find new ways to make mornings magical - all made possible by our incredible team. We're seeking a detail-oriented Omni-channel Logistics Associate to support both our rapidly growing retail business, as well as DTC (Shopify + Amazon FBA) channels. You’ll partner across Retail, DTC, Operations, Demand Planning, Finance and 3PL partners to drive operational excellence across all channels, managing seamless order flow, ensuring smooth operations and optimal inventory management - including end-to-end logistics process for our retail partners. This is a full-time, in-person/hybrid role (Tues, Weds, Thurs in office) based in Tribeca, NYC.

Requirements

1–3 years of experience in logistics, supply chain, or operations
Strong Excel and analytical skills
Highly organized with strong attention to detail
Comfortable balancing multiple priorities in a fast-paced environment while taking clear ownership of assigned projects and deliverables
Clear communicator who works well cross-functionally

Nice To Haves

Experience with ERP, WMS, or EDI systems
Familiarity with Shopify, SPS Commerce, Microsoft Dynamics Business Central, or similar platforms
Exposure to Amazon Seller Central, FBA operations, or marketplace analytics tools
Experience in food, beverage, or CPG
Familiarity with subscription fulfillment models

Responsibilities

Support the end-to-end order-to-cash process across all channels - including DTC (Shopify), Retail, and Amazon FBA
Manage POs, monitor EDI transactions, and track order status - communicating issues proactively and troubleshooting fulfillment errors
Own order and inventory management – scheduling transfers, validating receipt/lot discrepancies and details, mimicking movement of inventory systematically
Monitor key KPIs (OTIF, order accuracy, inventory allocation, Amazon metrics, etc)
Create and manage Amazon FBA inbound shipments and replenishment planning efforts
Partner with 3PLs to ensure vendor and SLA compliance
Communicate partner or PO specific call outs/concerns to proper teams internally and externally by tracking and reporting key logistics metrics including fill rates, on-time delivery, order accuracy, order status, etc
Maintain system cleanliness and accurate inventory data across WMS and ERP systems
Partner with IT to troubleshoot EDI errors, system integrations, and inventory discrepancies