OMHC Receptionist

Evolve Life Center IOP, LLC•Pasadena, MD

About The Position

POSITION PURPOSE: The office receptionist will assume the duty of clerical and administrative support in order to optimize workflow procedures in the office. The Office Receptionist will greet the clients, staff, and visitors at the front desk, maintaining a positive, therapeutic environment for all who enter the building.

Requirements

EDUCATION: A High School diploma or G.E.D equivalent.
LICENSURE/CERTIFICATION: Industry related licensure/certification preferred but not required .
Must have one-year of continuous sobriety prior to hire, if in recovery
Customer service and office work experience preferred
Proficient in typing and utilizing a computer system
Must adhere to confidentiality requirements as outlined in 42 CFR, Part 2. (HIPAA)
Must have the ability to interact with staff and clients in a professional manner.
Must have the ability to handle stressful and demanding situations, while maintaining exceptional written and verbal communication skills.
Must have the ability to communicate at all levels of the organization and work well within a team environment in support of the company objectives.
Should have the ability to work with minimal supervision, take initiative and make independent decisions based on the facility/department’s guidelines.
Familiarity with office organization and optimization techniques.
Ability to sit for long periods of time.
Ability to bend, stoop, and/or frequently walk around the office.
Ability to lift up to 20 pounds.

Responsibilities

Serves clients by greeting, welcoming, and directing them appropriately with a positive, helpful attitude.
Notifies company personnel of visitor arrival.
Answers telephone calls promptly and courteously.
Maintains security by following procedures, monitoring logbooks, and issuing visitor badges.
Maintains proficient knowledge of the services provided by the company, as well as the pertinent details of all levels of care.
Distribute forms and paperwork to new clients upon intake.
Assists with a variety of administrative tasks including copying, faxing, and uploading documentation into the EMR system.
Sends notifications to clients regarding upcoming appointments.
Sorts and distributes mail.
Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
Administer supervised urinalyses when needed.
Helping to manage and coordinate client appointments, including scheduling, rescheduling, and cancellations.
Ensure accurate data entry and maintenance of records within internal systems.