Ombudsman II - Victim Offender Mediation - Victim Services Division - Austin/Huntsville (713654) - EXTENDED

Texas Department of Criminal Justice • Huntsville, TX

11d

About The Position

Performs moderately complex mediation work. Work involves assisting individuals in resolving
various situations; preparing participants for conferences, meetings, hearings, and proceedings; and
investigating complaints. Works under general supervision with limited latitude for the use of initiative
and independent judgment.

Requirements

• Bachelor's degree from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) or by the United States Department of Education (USDE). Major course work in Criminal Justice, Mental Health Counseling, Psychology, Social Work, or a related field preferred. Each year of experience as described below in excess of the required five years may be substituted for thirty semester hours from an accredited college or university on a year-for-year basis.
• Five years full-time, wage-earning criminal justice, mediation, ombudsman, social services, program administration, technical program support, or victim services experience.
• Knowledge of applicable state and federal laws, rules, regulations, and statutes.
• Knowledge of the principles and practices of victim offender dialogue, counseling, and mediation preferred.
• Knowledge of agency and departmental organizational structure, policies, procedures, rules, and regulations preferred.
• Skill to communicate ideas and instructions clearly and concisely.
• Skill to coordinate with other staff, departments, officials, agencies, organizations, and the public.
• Skill to interpret and apply rules, regulations, policies, and procedures.
• Skill in administrative problem-solving techniques.
• Skill in public address.
• Skill in the use of computers and related equipment in a stand-alone or local area network environment.
• Skill to prepare and maintain accurate records, files, and reports.
• Skill to conduct investigations.
• Skill in mediation and dispute resolution.
• Skill to train others.
• Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, lift and carry under 15 lbs., perceive depth, operate a motor vehicle, and operate motor equipment.
• Conditions include working inside, working around machines with moving parts and moving objects, radiant and electrical energy, working closely with others, working alone, working protracted or irregular hours, and traveling by car, van, bus, and airplane.
• Equipment (machines, tools, devices) used in performing only the essential functions include computer and related equipment, calculator, copier, fax machine, telephone, dolly, and automobile.

Nice To Haves

• Correctional custody, parole, or probation experience preferred.
• Victim services experience preferred.

Responsibilities

• Advises on and explains state and federal rules, regulations, policies, and procedures relevant to victim assistance and other specific areas; provides information and assistance regarding agency programs; and communicates with various groups on behalf of victims and offenders participating in the mediation process.
• Facilitates the sharing of information between victims and offenders in the Victim Offender Mediation Dialogue (VOMD) program; assists crime victims in initiating mediation with the offender responsible for their victimization; schedules and facilitates mediations; assists victims and offenders in preparing for mediation; coordinates offender visits with appropriate agency or community supervision staff; and schedules travel to various locations statewide to meet with victims and to TDCJ units and parole offices to meet with offenders.
• Consults with various groups on issues and procedures concerning mediation proceedings; and assists in gathering and presenting information to coordinate funding, public support, and community involvement regarding mediators and victims.
• Assists in planning, implementing, and coordinating the recruitment and training of volunteers to serve as mediators.
• Performs a variety of marginal duties not listed, to be determined and assigned as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level