Olathe - Sales Associate

Rockler Companies-posted 7 months ago
Entry Level
Olathe, KS
Building Material and Garden Equipment and Supplies Dealers
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Join the Rockler Woodworking Family! Our customers love us and so will you! Rockler is a family-owned business that helps woodworkers and do-it-yourselfers create amazing projects out of wood through innovative products, education and advice. Are you interested or experienced in woodworking or DIY projects? If so, this may be the perfect job for you! This is a customer service role in which the sales associate gives customers their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping. We are hiring for both a Sales Associate position and a Key Holder position.

  • Greets customers as they enter the stores within an acceptable period of time.
  • Handles all aspects of retail sales of company products by answering questions on product application or use, ringing the sale on the POS.
  • Places special emphasis on the 'Total solution' by showing any related products/services the customer might need for their project.
  • Assists with the maintenance and merchandising of the store to maintain neat, orderly, well stocked, and appealing displays.
  • Handles customer refunds and prepares necessary documentation in accordance with prescribed procedures.
  • Refers customers to other sources if the specific item is not available to build goodwill for Rockler Companies, Inc.
  • May assist with unloading trucks, pricing and merchandising or any other duties as assigned.
  • Attendance is an essential function of this position.
  • Minimum of high school graduate or GED.
  • Knowledge of woodworking and hand tools required.
  • Previous retail sales experience desirable.
  • Ability to understand the nature of customers' requests and how best to respond to their needs.
  • Ability to understand situations where a return or refund of merchandise can be authorized.
  • Requires an extremely strong service orientation to maximize customer satisfaction.
  • Ability to be a team player, outgoing, approachable, and congenial when dealing with both customers and other associates.
  • Must be able to stand for long periods of time, personally lift up to 50 lbs on a regular basis and participate in team lifting.
  • Takes Initiative.
  • Excellent Team Player.
  • Must be able to work weekends.
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