Oil Changers Store Manager (884)

Oil Changers•Greenville, MI

1d•Onsite

About The Position

At Oil Changers we aim to provide the best and fastest service to each customer that drives through, hence our slogan “Drive Thru. Drive Happy.” Our lube shop is looking for a Store Manager to oversee daily operations and lead our team. If you have experience in customer service, inventory management, and team leadership, we want to hear from you! Oil Changers will provide you with all the training necessary to take your skills to the next level which will help you leverage your skills anywhere you go, and we love promoting from within.

Requirements

Ability to read and write English.
Previous management/supervisory experience.
Good technical knowledge.
Good math skills.
Ability to communicate effectively with customers, co-workers, Regional Manager and Corporate Personnel.
Mobility is required.

Responsibilities

Provide overall day-to-day direction to store personnel to ensure efficient and quality service to customers.
Supervise and train technicians while monitoring employee to customer interactions.
Monitor inventory, complete required paperwork, and enact cost control measures to ensure the profitability and growth of the location.
Provide service to customer vehicles, including checking and changing fluids and filters, checking and adjusting tires; provide specialized services including but not limited to transmission, differential and radiator; input customer and maintenance information into computers; explain service to customers and accept payment for services.
Maintain and enforce proper cash controls (e.g., follow check acceptance policy, correct preparation and making of deposits, cash drawer maintenance).
Complete store inspections on a weekly basis; correct discrepancies with assistance of Regional Manager, if necessary.
Oversee and direct daily clean-up to maintain clean, presentable facilities and grounds.
Observe and comply with safety rules and regulations, and hold monthly safety meetings for staff.
Ensure the store is opened and closed on time daily.
Ensure staff are properly scheduled to provide service.
Provide overall direction to personnel to meet and exceed store goals.
Monitor workflow to ensure that vehicles are serviced within specified time limits.
Provide prompt and courteous customer service; answer questions; resolve customer problems and complaints; ensure consistent recommendation of services needed to the customer.
Review transactions for voids, incomplete invoices, and cash shortages to detect and prevent theft.
Provide daily supervision and training to personnel, including hiring, scheduling, training, counseling, corrective action, performance evaluations and termination.
Continuously educate employees on product/service offerings.
Ensure proper tools are on hand to do the job.
Set an example of superior service system performance and continuously train others on the same.
Complete daily, weekly and monthly paperwork on a timely basis.
Maintain adequate inventory levels; order supplies as needed.
Maintain a clean and proper uniform, practice good hygiene, and enforce these requirements for store personnel.
Act as a model of excellence for store personnel.
Communicate and enforce all company rules and policies.
Attend manager meetings each month.
Investigate promptly and accurately any customer service issues.
Investigate promptly and report any employee issues or concerns to supervisor and appropriate corporate personnel.
Follow and enforce all Environmental rules and policies.
Perform related duties as assigned.