OGC Senior Manager - Training & Development, Quality Control, Compliance & Intake

Latham & Watkins LLP • Boston, MA

4h • $170,000 - $200,000 • Hybrid

About The Position

The OGC Senior Manager – Training & Development, Quality Control, Compliance & Intakeis an integral part of Latham’s Compliance & Intake team. This role will be responsible for leading three critical OGC functions—Training & Development, Quality Control (Conflicts), and Compliance & Intake—guiding the managers and supervisors across these teams to deliver consistently high-quality operations and a unified service experience, while providing strategic leadership and oversight for the these teams, ensuring effective prioritization, workload management, and business continuity. This role will be located in our New York, Houston, Boston, Washington D.C. or Chicago office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Requirements

• Possess significant experience managing high-performing teams in a professional services environment, including experience as a manager-of-managers, with demonstrated success in coaching leaders, conducting performance reviews, and building cross-functional collaboration
• Exhibit strong leadership competencies, including goal setting, delegation, feedback, change management, and decision-making under time pressure, with the ability to exercise independent judgment and maintain strict confidentiality
• Demonstrate proven project and program management skills with the ability to establish timelines, manage deadlines across multiple concurrent workstreams, and deliver measurable outcomes
• A bachelor's degree
• A minimum of eight (8) years of law-related work experience in a law firm or other professional services firm, at a large law firm, preferably
• A minimum of ten (10) years of cumulative experience
• Supervisory experience and prior experience in conflicts, compliance, or new business intake within a law firm, preferably

Responsibilities

• Building a cohesive leadership cohort across the three functions while setting clear goals, coaching managers and supervisors, and conducting performance evaluations, in addition to modeling strong people leadership, developing successors, and empowering decision-making
• Championing cross-training and cross-collaboration initiatives to ensure consistent practices and coverage, reducing operational risk, and enhancing career development, while removing roadblocks and establishing shared goals
• Collaborating with OGC leaders and subject matter experts to set direction for training programs, frameworks, and documentation, with execution owned by department leaders, while setting the training strategy and accountability framework for non-attorney conflicts staff, and ensuring managers are accountable for delivery, maintaining current content, and aligning the Conflicts Learning Library/internal KM resources with system enhancements
• Establishing key performance indicators, dashboards, and review cadences for workflow timeliness and data
• Providing governance and escalation support for Compliance & Intake operations, ensuring policies and procedures are consistently applied and continuously improved, while focusing on leadership and accountability
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees