Offshore RCM Program Manager (SNF)

Assembly Health•Chicago, IL

4d•$90,000 - $115,000•Remote

About The Position

Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity. This will be an exempt position reporting to the Director of Accounts Receivable. While this is a remote position, the candidate MUST be a U.S. resident and authorized to work in the U.S. without a visa sponsorship. We are seeking a highly organized and execution-focused Program Manager to oversee and scale our offshore Revenue Cycle Management (RCM) operations supporting Skilled Nursing Facility (SNF) clients. This role will serve as the primary owner of offshore delivery performance—ensuring operational excellence, standardized workflows, and strong vendor partnerships. The ideal candidate brings a strong mix of RCM domain expertise, offshore vendor management, and program governance, with the ability to build structure where needed and drive consistency across teams, processes, and performance metrics.

Requirements

5+ years of experience in Revenue Cycle Management, preferably supporting Skilled Nursing Facilities (SNF) or post-acute care
3+ years of experience managing offshore teams or third-party RCM vendors
Strong knowledge of SNF RCM workflows, payer dynamics, and compliance considerations
Proven experience developing SOPs, staffing models, and operational playbooks
Solid project or program management experience (formal PM training or certification a plus)
Exceptional communication and stakeholder management skills
Ability to operate independently in a fast-paced, scaling environment

Nice To Haves

Experience supporting multi-client RCM delivery models
Familiarity with offshore delivery in India, Philippines, Eastern Europe or similar regions
Experience with RCM platforms and reporting tools (e.g., billing systems, workflow tools, dashboards)
PMP, PgMP, Lean, Six Sigma, or similar certifications

Responsibilities

Offshore Operations & Vendor Management Serve as the primary point of contact for offshore RCM vendors and delivery teams
Own vendor governance including: Performance management and SLA adherence Capacity planning and staffing models Escalation management and issue resolution
Lead regular operational reviews (daily/weekly/monthly) with offshore leadership
Partner with internal stakeholders to align offshore delivery with business goals
SOP Development & Process Standardization Design, document, and implement standard operating procedures (SOPs) across offshore RCM functions, including but not limited to: Charge entry Billing AR follow-up Cash posting Denials management Month end process
Ensure SOPs are aligned with SNF-specific workflows, payer requirements, and regulatory standards
Drive process adherence and continuous improvement initiatives
Staffing Models & Productivity Management Develop and maintain staffing ratios and productivity benchmarks by function and client type
Partner with vendors to forecast demand and adjust staffing based on volume and client growth
Monitor workload distribution and utilization to ensure efficiency and quality outcomes
Program & Project Management Lead cross-functional initiatives related to: New client onboarding and transitions Process improvements and automation efforts Vendor expansion or consolidation
Build and maintain project plans, timelines, risks, and dependencies
Ensure on-time, on-budget delivery of operational initiatives
Reporting, Metrics & Governance Define and track KPIs related to offshore performance, including: Productivity and quality metrics Turnaround times Net collection rates and DSO
Provide regular reporting and insights to executive and operational leadership
Identify trends, risks, and opportunities for optimization