Offline Customer Support I

Spectrum • Riverview, FL

382d

About The Position

As an Offline Customer Support Specialist at Spectrum, you will play a crucial role in supporting customer operations by completing offline tasks that enhance the customer experience. This entry-level position involves ensuring that people, processes, and technology work effectively to support customers and operational business rules. Your contributions will have a positive impact on both customers and the company.

Requirements

• High school diploma or equivalent
• Ability to read, write, speak and understand English
• Flexible work schedule may be required

Nice To Haves

• 1+ years of customer service, retail, transaction-based support environment, or related customer-facing experience
• Knowledge of cable industry products and services, cable billing systems (CSG/ICOMS)
• Technical skills in MS Office, computer savvy, data entry
• Effective communication, multi-tasking, time management, problem-solving skills
• Organized, detail-oriented, adaptable, resourceful, team player, resilient
• Bilingual (English and Spanish)

Responsibilities

• Identifying, analyzing, and correcting errors on customer accounts within multiple systems
• Owning special requests and research needs that contribute to the success of the team and enhance the customer experience
• Completing offline and back office support tasks, such as customer mailings or call logs
• Interacting with customers and coworkers to ensure accuracy of information and requests
• Contacting customers to gather missing information and resolving complex customer requests
• Analyzing audit or error reports

Benefits

• Generous starting pay
• Paid training and coaching
• Comprehensive benefits package
• Supportive teams and learning culture
• Opportunities for dynamic growth within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: High school or GED
• Number of Employees: 10,001+ employees