Officer, Special ULD & Accessories Management

Unilode Aviation

2d•Hybrid

About The Position

The Officer, Special ULD & Accessories Management is responsible for the day-to-day tracking, handling, and distribution of special ULDs and accessories in accordance with customer agreements. This role ensures high-quality service delivery, facilitates effective stock balancing, and provides operational support for special ULD requests across global airline networks.

Requirements

University degree in Aviation, Logistics, or Business preferred.
Recent graduates welcome; 1-2 years of aviation or logistics experience is an advantage.
Ability to work in a shift rotation and hybrid work environment.
Proficiency in Microsoft Office, particularly Excel and Outlook.
Strong attention to detail, time management, and communication skills.

Responsibilities

Execute Special ULD Management Processes
Drive Results, Ensure Accountability, Business Insight
Ensure smooth execution of special ULD management processes in line with global standards.
Process and track ULD leasing, stock levels, and disposition requests efficiently.
Maintain accurate records of ULD transactions , including lease location, return details, and costs.
Support Stakeholder Coordination and Customer Requests
Customer Focus, Collaborate
Act as the first point of contact for customers regarding special ULD requests and inquiries.
Monitor incoming mailbox communications , ensuring timely responses and actions.
Work closely with Customer Success Managers, Planning Teams, and field-based staff to resolve stock balancing issues.
Enhance Operational Accuracy and Compliance
Courage, Ensure Accountability
Identify and escalate non-performance issues affecting stock distribution and planning .
Ensure adherence to ULD allocation policies and contractual obligations with customers.
Support the continuous improvement of tracking tools and reporting accuracy .