In the Pension Services Division, we cultivate connection with our more than 2 million valued members by striving for excellence through counseling and administering benefits for retirees, active members, and employers. It is our goal to ensure our members have personalized service for pension benefits every day. Joining our fast-paced team you’ll have the opportunity to create meaningful experiences by learning the ins and outs of our business alongside a committed and collaborative community. Through coaching and mentorship, you’ll gain the skills you need to achieve your career goals at TRS while earning member trust and making a positive impact in their lives. Do you have a favorite teacher or anyone else in public schools who made an impact on your life? Are you or someone you know employed with the public education system? Would you like to be part of a team that provides guidance and support to hard-working Texas public education employees? If you have a passion for in-person customer service and want to contribute to an organization named a Top Place to Work for multiple years, then the Teacher Retirement System of Texas (TRS) is the place for you! We are hiring multiple Office Visit (OV) Counselor Associates to work onsite 5 days a week at our new Rio Grande Valley Regional Office. If you join our team, you will be able to participate in our comprehensive benefits package and have the option to help secure your retirement with a TRS pension. Our Office Visit Counselor Associates participate in a virtual 6-8 week formal classroom training program and then spend time with an on-the-job training (OJT) coach before answering phone calls and conducting member meetings on their own. Office Visit Counselors answer questions for TRS participants regarding their benefit programs via group presentations, in-person and virtual meetings, and telephone calls. Once Office Visit Counselors have gained experience taking member phone calls on their own, they will work with an on-the-job training coach to learn how to conduct member meetings and presentations. During the initial classroom training, work hours are 8:00 AM (CT) to 5:00 PM (CT), Monday through Friday. Benefit Counseling hours of operation are 7:00 AM (CT) to 6:00 PM (CT), and regular shift times after training is complete are 8:00 AM (CT) to 5:00 PM (CT). As part of the interview process, selected applicants will be asked to complete a pre-interview assessment along with a short video interview. The assessment and link to the interview will be emailed to the applicant. Selected candidates will start employment with TRS on March 2, 2026. The Office Visit Counselor Associate is responsible for participating in on-the-job training for Pension Services. The incumbent will provide benefit counseling services to members regarding all TRS benefit programs, and research member records. This position will proactively work with the Office Visit Counselor team, Pension Services staff, and agency employees. The Office Visit Counselor is responsible for providing benefit counseling services regarding TRS benefit programs. The incumbent will counsel TRS members over TRS benefit programs via group presentations, in-person meetings, and telephone communications, coordinate meeting logistics, and research member records. This position will proactively work with the Office Visit Counselor team, Contact Center team, Pension Services staff, and agency employees. This vacancy will be filled at one of two levels. Candidates with TRS experience may qualify for the Office Visit Counselor role. Selected applicants will receive an offer for the position that most closely matches their education and experience.