Office Team Lead - Home Care Services

Carilion Services•Roanoke, VA

11d•Onsite

About The Position

The Office Team Lead oversees maintaining an office and serves as a resource for patients, physicians, office staff, various facilities, service lines, and outside agencies. The Office Team Lead- Roanoke based position, working out of the Home Health and Hospice Roanoke office. Prioritizes and performs clerical duties to maintain basic office workflow functions as primary responsibility or back up and as applicable to the worksite. Contributes to the interview and performance review processes as requested by the Manager/Director. Assists manager/directors in assuring staff competence and contributes to staff performance development. Ensures all calls are received, screened and routed timely and appropriately; emergency calls, staff pages, and overhead announcements are processed according to established procedures; messages are retrieved and routed accurately. Effectively manages a high volume of calls and/or resolves complex patient issues. Collaborates with management regarding fiscal management. Assures appropriate resource allocation, and maintains staffing levels in accordance with financial targets, provides input to budget process and resource needs and expense control. Assists with collection of data for monthly operations meeting and other departmental initiatives utilizing various data and other informational input sources.

Requirements

Associate degree or relevant education and experience. May be used in lieu of degree.
Minimum of 3 years experience.
Must be customer driven, have strong grammar, spelling and punctuation skills, knowledge of medical terminology, knowledge of office procedures and equipment, proficiency in computer data entry/keyboarding, and good organizational, communication, and interpersonal skills.
Ability to use electronic medical records.
Ability to multi-task essential.
Strong PC software skills in word processing, spreadsheets, database and presentation software required (e.g., Microsoft Office Suite).
Business writing skills with the ability to compose documents, including correspondence, agendas, minutes, reports, etc. may be required based on departmental needs.
Effective communication, courtesy, confidentiality and professionalism in all interactions.
Proficient in using electronic medical records systems to document, locate, and disseminate, as needed, medical record information of patients accurately and in accordance with established policies, procedures, and federal law.
Maintains strictest confidentiality, adheres to and attains established quality standards in all responsibilities and accountabilities.

Responsibilities

Maintaining an office and serves as a resource for patients, physicians, office staff, various facilities, service lines, and outside agencies.
Prioritizes and performs clerical duties to maintain basic office workflow functions as primary responsibility or back up and as applicable to the worksite.
Contributes to the interview and performance review processes as requested by the Manager/Director.
Assists manager/directors in assuring staff competence and contributes to staff performance development.
Ensures all calls are received, screened and routed timely and appropriately; emergency calls, staff pages, and overhead announcements are processed according to established procedures; messages are retrieved and routed accurately.
Effectively manages a high volume of calls and/or resolves complex patient issues.
Collaborates with management regarding fiscal management.
Assures appropriate resource allocation, and maintains staffing levels in accordance with financial targets, provides input to budget process and resource needs and expense control.
Assists with collection of data for monthly operations meeting and other departmental initiatives utilizing various data and other informational input sources.