Office Support Specialist - Retail

SIAA•Glenwood Springs, CO

2d•$18 - $24•Onsite

About The Position

At Glenwood Insurance Agency, we know that exceptional client service and smooth operations begin at the front lines—and that’s where you come in. As our Office Support Specialist, you won’t just be answering phones or keeping things organized; you’ll be the heartbeat of the office, creating first impressions that last, ensuring seamless day-to-day operations, and helping build a workplace culture where people feel supported and connected. This isn’t just another “support role.” This is a career-launching opportunity in one of the most stable, growing industries—insurance. With countless pathways for advancement, long-term career security, and the chance to make a real impact, this role is the gateway to an exciting future. If you’re ambitious, people-oriented, tech-savvy and eager to grow, this is your opportunity to shine.

Requirements

A professional, welcoming demeanor and a passion for helping others.
Strong multitasking and organizational skills with attention to detail.
Comfort in a fast-paced environment where no two days are the same.
Proficiency with Microsoft Office (Outlook, Teams, Word, Excel).
High school diploma or equivalent required; associate’s degree or higher preferred.
2+ years in administrative, client service, or support roles—insurance or financial services background is a plus.
Customer Service: 2 years (Required)
Ability to Commute: Glenwood Springs, CO 81602 (Required)

Nice To Haves

Experience supporting remote and onsite teams is valued.
Bilingual (Spanish/English) strongly preferred to support our diverse clients.
insurance or financial services background is a plus.
associate’s degree or higher preferred.

Responsibilities

Serve as the frontline connection for clients—delivering friendly, professional service by phone and in-person.
Keep the office running seamlessly with day-to-day support tasks such as mail, recordkeeping, data entry, supply management, payments and scheduling.
Jump into special projects like event planning, meeting coordination, and office culture initiatives.
Be the go-to person for everyday tech help—assisting teammates with video calls, navigating Microsoft Teams, handling printer hiccups, or troubleshooting simple computer tasks.
Partner with both onsite and remote teammates, ensuring everyone has what they need to succeed.
Bring fresh ideas to the table to streamline processes and improve client and employee experiences.