Office Support Specialist

Center For Alcohol & Drug Treatment•Duluth, MN

1d•$15 - $18•Onsite

About The Position

Are you passionate about providing exceptional service in a healthcare setting? The Office Support Specialist is the first point of contact to patients for our Outpatient Substance Use Disorder and Mental Health treatment programs. You would play a vital role in a patients experience. If you're interested in working in a collaborative, dynamic environment, and are committed to making a positive impact in the community, we want to hear from you! Join us in making a positive impact in the lives of individuals on their journey to recovery! Summary: The Office Support Specialist is the first point of contact for patients at the Torrey Building location, so professionalism and excellent customer service skills are a must. The Office Support Specialist registers patients for intakes for Substance Use Disorder Treatment, walk-in assessments for Substance Use Disorders, and Mental Health Services. They verify patient insurance benefits and navigate MNsure applications as needed. The Office Support Specialist collaborates with a multidisciplinary team and must be able to adapt to changes in their work functions and environment.

Requirements

Must be 18 years of age or older.
Must have a high school diploma or general education diploma (GED).
Must pass background studies conducted by the Minnesota Department of Human Services.
Must have current CPR and First Aid certification or obtain it before direct patient contact.
Excellent organizational and multitasking skills
Must become MNsure Certified within 60 days of hire.

Nice To Haves

Preferred one year of experience as a Receptionist or Administrative Assistant
Prior knowledge and experience working within state and federal confidentially laws such as, 42 CFR and HIPAA.
Knowledge of Electronic Health Records Systems.
Customer-oriented communication skills

Responsibilities

Interact in a positive and compassionate manner with patients, co-workers, community partners, and visitors.
Register, verify, and update patient demographic information in patient’s EHR at every visit
Answer patient questions and help ensure the highest quality of customer service
Assist patients with completing MNsure Applications and other funding paperwork as needed.
Verify and update insurance information and benefits as applicable.
Answer phones and transfer calls to the appropriate staff member as needed.
Receive and process cash and credit card payments for services rendered
Manage Petty Cash and receipts as assigned
Manage postage machine along with incoming and outgoing mail
Maintain, manage, and upload patient records ensuring confidentially in a manner set forth by policy and procedure.
Respond to records request accurately, effectively, and in a timely manner.
Maintain professional verbal and written communication with patients, providers, coworkers, and community partners.
Maintain orderly and clean patient areas.
Enter DAANES data into the DAANES website as assigned
Perform other duties as assigned.

Benefits

Health Insurance: Comprehensive coverage with 80% employer contribution toward the lowest-cost Gold Plans.
Dental & Vision Insurance: Coverage options available for both dental and vision care.
Paid Time Off (PTO): Generous paid time off to support work-life balance.
Paid Holidays: 10 paid holidays each year.
Development Time: Dedicated paid time for professional development and continuing education.
Retirement Plans: 401(k) & Roth IRA: 4% employer base contribution, plus an additional 4% employer match.
Life Insurance: Employer-paid life insurance for peace of mind.
Disability Insurance: Short-Term Disability: 100% employer coverage for short-term disabilities. Long-Term Disability: 100% employer coverage for long-term disabilities.
Accidental & Critical Illness Insurance: Additional coverage to help in the event of unexpected accidents or illnesses.
Health Savings Account (HSA): Available for eligible plans to help you save for medical expenses with tax advantages.
On-the-Job Training: Comprehensive training to support your growth and success in your role.
Paid Continuing Education (CEU) Training: Paid time and funding for continuing education to maintain your licensure and skills.
Tuition Assistance: Financial support for higher education through our tuition assistance programs.
Tuition Forgiveness: Eligibility for Public Service Loan Forgiveness (PSLF) and Minnesota State Programs.
Employee Assistance Program (EAP): Confidential counseling and support services for personal and family matters.
Family & Medical Leave: Time off for medical or family reasons in accordance with state and federal laws.
Additional Leave Benefits: Paid leave for Bereavement, Jury Duty, and Military Leave.