Office Support Specialist, Advising - LAS Student Academic Affairs Office

University of Illinois Urbana-Champaign, IL • Urbana, IL

394d • $40,400 • Hybrid

About The Position

The Office Support Specialist provides specialized support for the Executive Assistant Dean as well as the Admissions/Records Officer and Academic Advising units, and general support for the College of Liberal Arts & Sciences (LAS) Student Academic Affairs Office (SAAO). The LAS Student Academic Affairs Office (SAAO) supports the academic, personal, and professional development of every student. Through collaborations across academic advising, academic achievement program, career services, first year experience program, honors program, and international programs, we support students, promote inclusive dialogue, recognize diverse experiences, and encourage them to design experiences that enable their success.

Requirements

• High school diploma or equivalent.
• Two years of college coursework or work experience performing office/clerical activities.
• One year of work experience comparable to the second level of this series.

Nice To Haves

• Ability to communicate effectively with others.
• Ability to professionally interact with diverse internal and external constituents.
• Awareness of, and sensitivity to, cultural and linguistic differences.
• Commitment to diversity and inclusion.
• Ability to work harmoniously with faculty, staff, and students from a wide variety of disciplines.
• Ability to effectively multi-task and stay organized.
• Effective time management skills.
• Ability to maintain confidentiality in all business matters.
• Working knowledge of grammar, spelling, and punctuation.
• Proficiency in Microsoft Office Suite, including Word and Excel.
• Knowledge of computers and computer systems to enter data or process information.
• Knowledge of University and College requirements, procedures, rules and regulations.

Responsibilities

• Maintains calendar, coordinates meetings, and prepares materials for the Executive Assistant Dean.
• Schedules, secures locations, and prepares materials for academic success workshops, advising forums and other advising and records events.
• Serves as first point of contact for communication with the Executive Assistant Dean.
• Assists with curriculum, course schedule, and registration changes in Banner.
• Serves as the primary COAR user for the Access and Achievement Program.
• Processes late/retro course drop, retro-withdrawal, and other student special request petitions.
• Ensures student has submitted all materials, communicates with students regarding the petition process.
• Schedules training sessions and regular meetings for the LAS Embedded Advisors Program.
• Reviews online grade change requests and processes paper grade change forms.
• Coordinates messaging to students removed from the graduation list at the end of each term.
• Provides backup support for the Associate Dean and Assistant Dean for Student Services.
• Serves as backup for Front Desk Receptionist during peak periods of student traffic.
• Processes initial Student Engagement Reports and initiates communication with students of concern.
• Responds to inquiries on the main phone line and transfers calls as needed.
• Monitors new infractions for the Faculty Academic Integrity Reporting (FAIR) Office.
• Enters Study Abroad course approval information into the approval database.

Benefits

• Eligible for a hybrid work schedule after 6 months.
• Collective bargaining agreement sets a wage of $40,400.10.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: High school or GED
• Number of Employees: 101-250 employees