Office Support Specialist 2 - Health Access and Prevention and Wellness Divisions (onsite)

Metropolitan Government Of Nashville & Davidson County • Nashville, TN

395d • $48,116 - $48,116

About The Position

The Office Support Specialist 2 position at the Metro Public Health Department focuses on providing administrative and clerical support to the Health Access and Prevention and Wellness Divisions. This role is essential for maintaining the efficiency of daily operations, assisting clients, managing records, and ensuring effective communication within the department.

Requirements

• High school diploma.
• Five (5) years of increasingly responsible clerical/administrative experience.
• Valid driver's license, use of personal vehicle, and maintenance of valid personal vehicle insurance as required by Tennessee Law.

Nice To Haves

• Proficient with time management, communication, and organizational skills.
• Bilingual in Spanish.

Responsibilities

• Performs all clerical duties to maintain efficiency of daily operations of the Presumptive Eligibility and Project Access Nashville programs.
• Greets walk-in visitors and engages clients in the preliminary forms-completion process.
• Completes registration in the Patient Tracking and Billing Management and Information System (PTBMIS) and responds to telephone inquiries.
• Maintains program filing and reports; manages inventories for all forms, supplies, and equipment.
• Scans information sheets and other data into appropriate systems.
• Assists in maintaining records regarding services performed and individuals assisted.
• Provides follow-up calls to Tennessee Department of Health delinquent newborn screening referrals.
• Provides administrative and clerical support to the Prevention and Wellness team.
• Serves as the referral source for CHANT and Project Access Nashville.
• Maintains the designated phone number for Health Access and manages incoming referrals through email.
• Documents referrals received via phone and email and provides information to the Data Entry Specialist.
• Notifies the Care Coordinator/Team Lead via email about received records from medical providers.
• Performs other administrative work in support of personnel and departmental functions as needed.
• Prepares, attends, and transcribes meeting agendas and prepares talking points.
• Drafts reports and replies to correspondence as directed.

Benefits

• 10 Vacation Days per year (increasing after 5 years of service)
• 1 Sick Day per month
• 12 Paid Holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED