Office Support Coordinator

Fite Ventures Incorporated•Waxahachie, TX

21h•Onsite

About The Position

The Office Support Coordinator serves as the primary point of contact for clients, prospects, and agents who call into CENTURY 21 Judge Fite Company. This role is responsible for answering and directing calls in a professional, timely manner, providing exceptional customer service, and ensuring that every interaction reflects the company’s commitment to delivering extraordinary real estate experiences. The Office Support Coordinator also provides administrative support to office operations, assisting with various projects to ensure smooth workflow and communication.

Requirements

High school diploma or equivalent; some college coursework preferred.
Minimum 1 year of experience in customer service, reception, or call center operations (real estate experience a plus).
Professional phone etiquette with a clear, friendly speaking voice.
Proficient in Microsoft Office Suite (Word, Outlook, Excel); ability to learn new systems quickly.
Strong organizational skills, multitasking ability, and attention to detail.
Positive, team-oriented attitude with a commitment to outstanding client service.

Nice To Haves

Previous experience in real estate or professional services industries.
Bilingual skills (English/Spanish) a plus.

Responsibilities

Answer, screen, and route incoming calls to the appropriate departments or agents.
Respond promptly and professionally to inquiries about listings, services, and office locations.
Greet clients, guests, and agents in person and by phone with a friendly, professional tone.
Provide basic information such as office hours, directions, and real estate process details.
Relay urgent messages to agents and management in a timely manner.
Assist with scheduling appointments and resources when needed.
Maintain and update phone lists, office directories, and internal contact resources.
Support administrative tasks including filing, data entry, and mail distribution.
Monitor the reception area to ensure cleanliness and organization.
Ensure accurate and complete messages are delivered promptly.
Collaborate with office staff to ensure client needs are efficiently met.