Office Support Associate Connie Frank CARE Center

About the position

The Office Support Associate serves as a first point of contact for callers and visitors to the CFCC Connie Frank CARE Center (CFCC) in the Office of the Dean of Students (ODOS) and provides supportive clerical and secretarial services for the units within CFCC.

Responsibilities

• Answers phone/screens calls and visitors for units within the CFCC; determines needs and personally handles routine inquiries, requests, or problems.
• Maintains office area including keeping displays, bulletin boards, and electronic message boards up-to-date.
• Maintains calendars for designated staff, scheduling meetings and appointments when given general instruction and making changes as needed.
• Enters confidential records into office database while ensuring adequate and accurate information.
• Monitors office email account(s) regarding inquiries and responds or refers as appropriate.
• Drafts correspondence using pre-made templates for common scenarios or composes response for unique situations, ensuring no errors in grammar and syntax.
• Sends student correspondence related to routine matters and areas of assistance and support.
• Collects, compiles, and organizes information for CFCC reports, and composes brief, narrative reports with responsibility for accurately stating factual information gathered from readily available sources.
• Creates agendas, attends meetings, transcribes, and distributes meeting minutes and agendas to participants.
• Provides project support for the department, which may include research and benchmarking and coordination of programs and services.
• Assists with periodic inventory checks and/or updates.
• Monitors and provides updated information for the website.
• Reviews department/unit incoming mail, responding to routine items and distributing remainder to other appropriate staff; coordinates and schedules package/freight shipments.
• Performs other related duties as assigned.

Requirements

• High school diploma or equivalent.
• Any one or combination totaling eighteen (18) months from the categories below: College coursework in any curriculum as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months); Associate's Degree (60 semester hours) equals eighteen months (18 months); Work experience performing office/clerical activities, including the use of computer systems.

Nice-to-haves

• Experience in an educational environment.