Office Supervisor Liverpool

Trinity Health

12d

About The Position

Mission Statement: ·We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. Vision: ·To be world-renowned for passionate patient care and outstanding clinical outcomes. Core Values: ·In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide administrative support for OB GYN, Infectious Disease and Urogynecology departments Front desk staff report to this position who then reports to Practice Manager. Management of staff schedules Lead and participate in projects that improve patient workflows, support providers, and improve collaboration with other departments Provide reporting and data support for department initiatives Maintain patient confidentiality and adhere to HIPAA regulations as appropriate. Work cooperatively with all team members to ensure quality service at all times. Communicate respectfully and effectively with providers, clinical staff, colleagues, managers and others. Perform mandatory in-service training. Maintain a clean and safe work environment. Oversee the charge capture champions with daily revenue review with TogetherCare implementation Kronos responsibility, including scheduling, reviewing PTO requests, etc. In charge of orientation and training for front office staff. As per the coordinator JD for Caroline, she will be responsible for quality improvement and monitoring, customer service, huddles/team meetings as needed. Trained in all front desk functions so coordinator may step in to front desk duties in the event of staff vacations or illnesses. Understands and monitors work of front desk team to ensure referrals, scheduling of testing scams, prior authorizations, and surgery scheduling are completed accurately, effectively and efficiently so as to ensure outstanding patient care. Other duties as assigned to ensure smooth front office and back office, non-clinical roles function effectively and efficiently. QUALIFICATIONS Associates Degree or higher preferred Minimum of 2 years’ experience in a medical setting and/or relevant experience preferred Effective written and verbal communication skills Demonstrated attention to detail, organization & effective time management Ability to work independently with little supervision Solid judgment to escalate issues appropriately Demonstrated leadership abilities including ability to develop and articulate vision, effective resource utilization, ability to mentor others, and conflict mediation skills. Advanced knowledge of Microsoft Office, related computer programs & general office machines RELATIONSHIP-BASED CAREGUIDING PRINCIPLES: Caring and healing practices are found in relationships, communication and the hospital setting. Patients are actively involved in their care and experience a therapeutic relationship with the caregiver. Patient care is designed to meet patient and family needs while taking into account the unique needs of each patient. These values are consistent in practice and include patient advocacy, safety and education. Teamwork promotes clinical excellence and is rooted in effective communication, accountability and continuity of care and respect for co-workers. Caring leaders create an environment in which caring relationships happen. These leaders emerge from all levels of the network helping to create a shared vision reflecting the mission, vision, and values of St. Joseph’s. SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS: Strong written and oral communication skills. Strong interpersonal, motivational and conflict resolution skills. Strong participatory management, team building and administrative skills. Broad based knowledge of related regulatory compliance requirements. WORK ENVIRONMENT AND HAZARDS: Exposure Class I or II, service specific – limited exposure to situation which could cause serious illness or injury (II), routine or potential exposure to blood, body fluids, excretions or secretions (I). PHYSICAL DEMANDS: Medium work: Must be able to lift, bend, stoop, push and pull. WORK CONTACT GROUP: All services, employees, medical staff, patients, visitors, vendors, various regulatory and professional agencies. SUPERVISED BY: Director or Manager CAREER PATH: Manager Management: Works closely with service management regarding daily operational issues including short, mid and long-range planning and coordination of the overall department. Provides reports and data relating to the ongoing status of the service assigned. Coordinates the internal service operations as well as coordination with other departments, while providing leadership and support to the service assigned. Works with supervisor and/or staff depending on the service size and structure. Financial: Participates in the monitoring, control, and reporting variances to the assigned service budget. Signing authority as assigned by the Director. Operational: Ensures the daily operations of the service, including but not limited to scheduling, personnel, safety, coordination, communication, project/work flow and performance of staff duties as required and assigned. Provides consultation to other services or areas as required. Human Resources: Assists in the recruitment, development, retention and evaluation of staff. Monitors all personnel issues. Communicates with service management on all relevant financial, operational and human resource issues. Facilitates open communication throughout all levels of services. Serves as a resource for information about the service in particular and the network in general. Effectively educates the patient/family in specialty area. Adheres to hospital confidentiality statement. Researcher: Participates in Performance Improvement and Monitoring. Applies current concepts and findings from research and/or studies to practice. Pay Range based on experie Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

Associates Degree or higher preferred
Minimum of 2 years’ experience in a medical setting and/or relevant experience preferred
Effective written and verbal communication skills
Demonstrated attention to detail, organization & effective time management
Ability to work independently with little supervision
Solid judgment to escalate issues appropriately
Demonstrated leadership abilities including ability to develop and articulate vision, effective resource utilization, ability to mentor others, and conflict mediation skills.
Advanced knowledge of Microsoft Office, related computer programs & general office machines
Strong written and oral communication skills.
Strong interpersonal, motivational and conflict resolution skills.
Strong participatory management, team building and administrative skills.
Broad based knowledge of related regulatory compliance requirements.

Responsibilities

Provide administrative support for OB GYN, Infectious Disease and Urogynecology departments
Front desk staff report to this position who then reports to Practice Manager.
Management of staff schedules
Lead and participate in projects that improve patient workflows, support providers, and improve collaboration with other departments
Provide reporting and data support for department initiatives
Maintain patient confidentiality and adhere to HIPAA regulations as appropriate.
Work cooperatively with all team members to ensure quality service at all times.
Communicate respectfully and effectively with providers, clinical staff, colleagues, managers and others.
Perform mandatory in-service training.
Maintain a clean and safe work environment.
Oversee the charge capture champions with daily revenue review with TogetherCare implementation
Kronos responsibility, including scheduling, reviewing PTO requests, etc.
In charge of orientation and training for front office staff.
As per the coordinator JD for Caroline, she will be responsible for quality improvement and monitoring, customer service, huddles/team meetings as needed.
Trained in all front desk functions so coordinator may step in to front desk duties in the event of staff vacations or illnesses.
Understands and monitors work of front desk team to ensure referrals, scheduling of testing scams, prior authorizations, and surgery scheduling are completed accurately, effectively and efficiently so as to ensure outstanding patient care.
Other duties as assigned to ensure smooth front office and back office, non-clinical roles function effectively and efficiently.