Office Supervisor Dublin Family Medicine

OhioHealth

About The Position

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities. Job Description Summary: This position is responsible for overseeing daily departmental processes to ensure effective and efficient operations. It coordinates and directs all non-medical office functions, including registration, billing, managed care, insurance, scheduling, and administrative support. The role ensures that systems, policies, and procedures are implemented and maintained to support smooth business operations in collaboration with leadership. Responsibilities include supervising and staffing registration personnel, carrying out supervisory duties in accordance with organizational policies and applicable laws, and providing training, planning, and work assignments. Additionally, this position serves as a resource and escalation point for staff, physicians, and patients while maintaining effective communication with nurse managers and directors regarding scheduling, revenue cycle, and operational issues. The individual professionally represents the organization when interacting with internal customers, clients, guests, and vendors, demonstrating professionalism, problem-solving skills, and the ability to anticipate needs. As an integral part of the leadership team, this role provides calendar management, meeting preparation, document handling, and other administrative support to help achieve strategic goals while maintaining confidentiality and adhering to privacy and security policies. The hours for this position will be 7a-4pm. Prefers a candidate with scheduling experience and bachelor's degree.

Requirements

High School or GED (Required)
Proficient knowledge of Microsoft Office programs (Word, Excel, PowerPoint, etc. )
Excellent communication skills.
Ability to prioritize multiple tasks.
1 2 yrs. related Experience as Team Leader or supervisor with 6 yrs. progressive, related Experience , preferably in a medical setting.

Nice To Haves

Bachelor’s Degree
Field of Study: Business Administration or relevant background
Years of experience: Typically 1–2 years in a team-leader or supervisory role, related experience, preferably within a medical setting
Prefers a candidate with scheduling experience

Responsibilities

Supervises office staff may include positions such as registration, clerical, administrative, unit coordinator, etc.
Manages workflow and delegates duties.
Assists manager with interviewing, hiring, training, and performance evaluations.
Provides leadership, direction and coaching to staff to help reach potential.
Trains new office staff.
Assists manager with daily operational needs as required.
Attends meetings in absence of manager.
Acts as resource and/or escalation point for staff, physicians, employees and managers.
If not maintaining/processing time sheets/payroll, oversees it.
Coordinates and assists with office staff functions such as: scheduling patient appointments, physician coverage, answering phones, completing patient intakes, calling to confirm appointments and entering daily patient charges.
May have responsibility for maintaining a database, project s or program s on an ongoing basis.
May be responsible for report generation.
Performs miscellaneous other duties as requested.