Office Supervisor (Will Call Area)
About The Position
Come Join Us! From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here . Start your journey with OBE and help us build the future. What You’ll Get to Do The Office Supervisor for our Elgin, IL facility will report to the Branch Operations Manager. The Office Supervisor will manage the Will Call area and staff, foster a positive work environment, and ensure customer satisfaction and proper departmental operation. In addition to managing a team, the Office Supervisor will also develop and implement short and long-term plans to improve daily operations and contribute to C. R. Laurence’s success. This isn’t just a job – it’s a starting point to an awesome career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story! This role is perfect for an individual who approaches their work professionally, loves to be a part of a team, and wants to help us get better every day. If that sounds like you, come join this industry leader!
Requirements
- Coaching, Developing, and Driving Results : Dedicate quality time to develop direct reports' competencies, provide growth opportunities, establish accountability, set high standards, and provide timely feedback to exceed goals.
- Decision Making and Planning : Evaluate all relevant information logically before taking action, align objectives with broader goals, and break down initiatives into actionable steps and contingency plans.
- Action Oriented and Process Optimization : Readily take action on challenges, identify new opportunities, and continuously improve workflows.
- Customer Service, Product Knowledge, and Team Environment : Previous customer service experience and CRL product knowledge preferred, ability to work in a fast-paced, team environment, stay current with all inquiries and tasks.
- Communication, Professionalism, and Technical Skills : Must be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communications, able to read and perform simple mathematical calculations, and possess good computer skills.
- Physical Tasks : Occasional order pulling / returns (up to 30lbs)
- Industry Experience: Minimum 2+ years in glazing or architectural aluminum industry (highly preferred).
- Skills & Competencies: Strong business acumen, organizational, listening, and time management skills; proficiency in Microsoft Office, computer skills, accurate typing, and mathematical calculations.
- Communication & Professionalism: Effective written and verbal communication; ability to read/write measurements in fractions at a high school level.
- Work Style & Environment: Ability to multitask, prioritize, meet deadlines independently in a fast-paced, team-oriented setting.
- Education & Language: High School Diploma or equivalent required (College Degree preferred); bilingual in Spanish and/or Polish preferred.
Nice To Haves
- Previous customer service experience and CRL product knowledge preferred
- Minimum 2+ years in glazing or architectural aluminum industry (highly preferred).
- College Degree preferred
- bilingual in Spanish and/or Polish preferred.
Responsibilities
- Manage Will Call operations to ensure efficiency and customer satisfaction, including supervising staff through hiring, training, evaluation, and discipline when necessary.
- Develop and enforce office policies and procedures to maintain smooth workflow and oversee administrative tasks such as filing, report generation, and meeting preparation.
- Handle office financials by maintaining budgets, tracking expenses, and negotiating with vendors and service providers for equipment and supplies.
- Ensure proper maintenance of office equipment and coordinate repairs as needed, while scheduling and organizing meetings, appointments, and events.
- Serve as a communication hub between customers, suppliers, and senior management to address issues and concerns promptly with customers, suppliers, and senior management to address any issues or concerns.
Benefits
- Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
- Work-life balance – PTO and holidays, including floating holidays you can choose
- Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
- Training – We will equip you with the knowledge and skills you need to succeed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
