Office Supervisor - Lakewood Family Practice Clinic
About The Position
Are you a skilled leader who loves keeping things organized and running smoothly? As a Front Office Supervisor, you’ll be at the heart of our office, ensuring everything operates efficiently while delivering excellent customer service. You’ll manage a team of dedicated office support staff, oversee day-to-day activities, and make sure patients have a seamless experience from the moment they walk in. If you’re someone who thrives on coordination, problem-solving, and supporting a team, we want you to be part of our dynamic organization! What You’ll Do: Team Leader: Supervise and coordinate the front and back office staff (including Patient Representatives), making sure everyone is working together to achieve success. Patient Support: Be the go-to person for patients’ questions and concerns, ensuring they feel heard and well taken care of. Efficient Operations: Ensure the smooth operation of the office, helping our team meet the organization’s strategic goals of excellent customer service. Policy Guru: Apply your knowledge of the organization’s policies and procedures to address challenges, solve problems, and keep the office running like clockwork. Financial Steward: Help manage the budgeting process and ensure the office is aligned with financial goals, ensuring success in both financial and service delivery areas. Tech-Savvy Leader: Be the office’s “super-user” for computer systems and applications, and leverage your skills to gather, analyze, and evaluate data to improve operations. If you're ready to take charge of the front office, lead a great team, and be an essential part of a busy healthcare environment, apply now and join us in making a positive impact on the lives of our patients! Working at University Health is about making a difference. It's providing the best care to every patient every day.
Requirements
- High school diploma or equivalent required.
- At least two years of office management experience, ideally in a healthcare setting.
- Ability to manage a team, motivate staff, and ensure smooth operations in a fast-paced environment.
- Proficient with computer systems and applications, with a knack for being the go-to expert on tech-related issues.
- Ability to clearly communicate, both verbally and in writing, and apply policies to solve everyday challenges.
- A solid understanding of budgeting and financial processes, with knowledge of reimbursement systems to help meet financial and service goals.
Nice To Haves
- Previous administrative support experience in a healthcare organization is a big plus.
Responsibilities
- Supervise and coordinate the front and back office staff (including Patient Representatives)
- Be the go-to person for patients’ questions and concerns
- Ensure the smooth operation of the office
- Apply knowledge of the organization’s policies and procedures to address challenges and solve problems
- Help manage the budgeting process and ensure the office is aligned with financial goals
- Be the office’s “super-user” for computer systems and applications, and leverage your skills to gather, analyze, and evaluate data to improve operations
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
