Office Supervisor - Fairfax

SEV Laser•Fairfax, VA

33d•Onsite

About The Position

As an Office Supervisor at Sev Laser, you will play a vital role in overseeing daily office operations while fostering a performance-driven culture. This position requires a strong focus on sales performance, exceptional customer service, and the ability to coach and develop team members in real-time. You will be responsible for ensuring that our operational standards are met while leading your team to achieve sales goals and enhance the customer experience.

Requirements

Proven experience in a supervisory role, preferably in a sales environment.
Strong sales acumen and the ability to drive performance results.
Excellent communication and interpersonal skills, with the capability to train and inspire others.
Proficient in office software and data management tools.
A customer-first mindset with a focus on delivering exceptional service

Responsibilities

Drive sales performance by setting ambitious yet achievable goals for the team.
Monitor sales figures and trends, providing insights to improve performance.
Collaborate with the marketing team to develop promotional strategies that boost sales and customer engagement.
Foster a positive and motivating work environment that emphasizes teamwork and accountability.
Engage in coaching in-the-moment training to address performance issues and encourage skill development among team members.
Conduct regular one-on-one check-ins to provide constructive feedback and guide career development.
Ensure that all office tasks are performed efficiently and in accordance with company policies and procedures.
Maintain inventory levels and assist with ordering supplies to ensure uninterrupted operations.
Oversee scheduling to optimize staffing levels during peak times and ensure adequate support for customers.
Uphold a high standard of customer service, ensuring that all team members address client needs effectively and professionally.
Implement feedback systems to understand customer satisfaction and identify areas for improvement.
Handle escalated customer concerns with professionalism and resolve issues promptly.
Lead by example in promoting a performance-driven culture, celebrating successes, and addressing challenges.
Implement team performance metrics and track progress regularly.
Organize team training sessions focused on enhancing sales techniques and service excellence.
Develop and implement grassroots marketing strategies to build brand awareness and foster community relationships for your location.
Engage with local businesses, organizations and community events to promote SEV Laser’s services
Encourage team involvement in community outreach programs to enhance visibility and create a positive brand image.