Yorba Linda - Office Supervisor
About The Position
Join our Team! Sev Laser has 65+ locations all over the country and currently expanding ! With the partnership of our amazing team, we are able to expand all across the nation. With the fast growth of our company comes amazing career opportunities for our staff in leadership Becoming a Team Member: SEV Laser admin staff are very passionate about the beauty industry as passion is contagious! We strive to make our clients look good and feel good about themselves, as well as feel welcomed and appreciated when in our offices. This wouldn't be possible without our amazing Front Desk Staff. If Beauty and Customer Relations are your passion, then this will be a great fit! The Office Supervisor at Sev Laser will have a significant impact on the success of our operations and the satisfaction of our customers. If you are passionate about leadership, sales performance, and customer service, we invite you to apply and be a part of our team! SEV is an equal opportunity employer and encourages candidates of all backgrounds to apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Requirements
- Proven experience in a supervisory role, preferably in a sales environment.
- Strong sales acumen and the ability to drive performance results.
- Excellent communication and interpersonal skills, with the capability to train and inspire others.
- Proficient in office software and data management tools.
- A customer-first mindset with a focus on delivering exceptional service
Responsibilities
- Drive sales performance by setting ambitious yet achievable goals for the team.
- Monitor sales figures and trends, providing insights to improve performance.
- Collaborate with the marketing team to develop promotional strategies that boost sales and customer engagement.
- Foster a positive and motivating work environment that emphasizes teamwork and accountability.
- Engage in coaching in-the-moment training to address performance issues and encourage skill development among team members.
- Conduct regular one-on-one check-ins to provide constructive feedback and guide career development.
- Ensure that all office tasks are performed efficiently and in accordance with company policies and procedures.
- Maintain inventory levels and assist with ordering supplies to ensure uninterrupted operations.
- Oversee scheduling to optimize staffing levels during peak times and ensure adequate support for customers.
- Uphold a high standard of customer service, ensuring that all team members address client needs effectively and professionally.
- Implement feedback systems to understand customer satisfaction and identify areas for improvement.
- Handle escalated customer concerns with professionalism and resolve issues promptly.
- Lead by example in promoting a performance-driven culture, celebrating successes, and addressing challenges.
- Implement team performance metrics and track progress regularly.
- Organize team training sessions focused on enhancing sales techniques and service excellence.
- Develop and implement grassroots marketing strategies to build brand awareness and foster community relationships for your location.
- Engage with local businesses, organizations and community events to promote SEV Laser’s services
- Encourage team involvement in community outreach programs to enhance visibility and create a positive brand image.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
