Office Supervisor

Cecil County•Cecil, MD

6d•Onsite

About The Position

The main purpose of this position is to manage the front office functions within the Division of Behavioral Health. This position will provide administrative and program support to the Division Director, other managers/supervisors, and direct service staff. This position will support agency operations through the development and implementation of clerical, secretarial, and administrative processes to ensure access to services for consumers, create efficiency for program staff, and generally assist with achieving division goals. The front office of the Division of Behavioral Health is an important part of the division's service delivery to individuals experiencing behavioral health challenges, many of whom may be in varying degrees of crisis. The front office is often the first point of contact with the public, whether in person or by telephone, and can set the tone for the individual's experience. All visitors must be warmly welcomed, treated with respect, and efficiently connected with the appropriate staff and/or program to respond to their request for assistance. This position will be responsible for providing and coordinating clerical, secretarial, and administrative support to the division director and program staff. This position will oversee front office operations, including reception, scheduling, and general introduction (orientation) of patients requesting services from the division. This position will also assist with data collection and entry, purchasing supplies and services, and requests for patient information. This position will provide direct supervision for at least one office clerk. As a supervisor, this position is responsible for managing the office clerk's schedule, assigning and monitoring duties, reviewing leave requests, completing performance evaluations, and other duties.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
Four years of experience performing clerical duties.

Nice To Haves

Strong organizational and time management skills.
Competent with word processing, spreadsheets, and other administrative software (i.e. MS Office & Google Suite).
Strong communication skills (written and verbal).
Supervisory experience.

Responsibilities

Manage the front office functions within the Division of Behavioral Health.
Provide administrative and program support to the Division Director, other managers/supervisors, and direct service staff.
Support agency operations through the development and implementation of clerical, secretarial, and administrative processes.
Oversee front office operations, including reception, scheduling, and general introduction (orientation) of patients requesting services from the division.
Assist with data collection and entry, purchasing supplies and services, and requests for patient information.
Provide direct supervision for at least one office clerk.
Manage the office clerk's schedule, assigning and monitoring duties, reviewing leave requests, completing performance evaluations, and other duties.