Office Supervisor - Family Medicine, Landmark

University of Colorado•Aurora, CO

1d•Onsite

About The Position

The Office Supervisor coordinates activities with the Practice Manager to ensure efficient, cost-effective business operations of the practice on a day-to-day basis by performing a variety of tasks. Collaborates with the Practice Manager and physicians to facilitate exceptional customer service. The Office Supervisor collaborates with the Practice Manager to plan, organize, communicate, coordinate, administer, teach, and evaluate nonclinical staff in their service to patients. The Office Supervisor contributes to the growth of the medical practice by promoting an excellent, positive, professional image and actively participates as a member of the team and carries out all leadership responsibilities in accordance with the policies and procedures of the practice and the University of Colorado School of Medicine (CUSOM).

Requirements

Associate’s degree.
Five or more (5+) years of medical office experience.
One or more (1+) years of lead role or charge experience in a complex environment.
Applicants must meet minimum qualifications at the time of hire.
Applicants must be legally authorized to work in the United States without requiring sponsorship.
Ability to communicate effectively, both in writing and orally.
Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
Outstanding customer service skills.
Must be able to work in person.

Nice To Haves

Bachelor’s degree in Nursing (BSN).
Master’s in Business Administration (MBA) or a health care-related field.
Three or more (3+) years of clinic experience in area of specialty.
Ambulatory quality improvement (QI) experience.
Experience in the use of registry data and quality systems.
Bilingual, Spanish-speaking.

Responsibilities

Collaborates with the Practice Manager and other site supervisors to coordinate the day-to-day activities of the practice site.
Responsible for the orientation process of new staff hires and assists in the ongoing training and development of all staff to maintain required competencies.
Maintains open lines of communication with the Practice Manager concerning practice activities that include operational, performance, or disciplinary issues.
Assists in the development of a Quality Improvement (QI) plan for the practice.
Promptly addresses patient complaints and other patient-related issues. Responsible for on-site and immediate service recovery.
Ensures the safe operations of the practice, including equipment operation and maintenance.