Office Specialist - Scottsbluff

State of Nebraska•Scottsbluff, NE

5d•$17

About The Position

As an Office Specialist, you’ll play a vital role in ensuring that applications are reviewed and processed accurately, resulting in timely payments or appropriate denials. This detail-oriented role involves analyzing claims for payment accuracy, resolving documentation issues, and ensuring compliance with DHHS policies and procedures. You’ll also communicate with providers to address claim inquiries and support both internal teams and external partners.

Requirements

Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment; or areas related to the programs and functions of the employing agency.
Experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment.

Nice To Haves

Experience the practices, procedures and equipment used in secretarial/clerical support operations and customer service.
Strong analytical and problem-solving skills, including the ability to interpret and apply regulations, identify discrepancies, and recommend appropriate actions.
Comfort using multiple computer systems and databases to research, update, and manage claim-related information efficiently.
A professional, customer-focused approach when communicating with clients, and internal team members.
The ability to learn and adapt to new tasks.

Responsibilities

Review documents required for claims processing, payments, or denials.
Answer questions and resolve problems involving non-routine handling of forms and documents submitted for updating claims.
Respond to telephone and written inquiries from clients regarding the status of client accounts
Perform related work as assigned.
Ensure compliance with department policies, procedures, and guidelines, as well as state and federal regulations.
Provide excellent customer service and consistently demonstrate DHHS values and core competencies.

Benefits

State-matched retirement contribution of 156%!
13 paid holidays
Generous leave accruals that begin immediately
Tuition reimbursement program
79% employer-paid health insurance plans
Dental and vision insurance plans
Employer-paid $20,000 life insurance policy
Career advancement opportunities as the largest and most diverse employer in the state
Training and development based on your career goals
Employee Assistance Program