Office Specialist

State of Nebraska•Lincoln, NE

1d•$17

About The Position

Are you looking to start a meaningful career in public service? Do you enjoy organizing information, working with systems, and helping others? The Nebraska Department of Health and Human Services is hiring an Office Specialist to join our Medicaid and Long-Term Care (MLTC) Provider Relations team! Job Summary: The Office Specialist supports the Medicaid and Long-Term Care (MLTC) division by assisting with the enrollment, renewal, and revalidation of Medicaid providers. This position is responsible for reviewing provider documentation, initiating and reviewing fingerprint background checks, and ensuring all required materials are submitted through the Maximus system for approval or denial. As part of the MLTC Provider Relations team, this role plays an important part in maintaining compliance and supporting the integrity of the Nebraska Medicaid provider network. This entry-level opportunity is ideal for someone ready to grow their administrative skills while making a difference in the lives of Nebraskans.

Requirements

Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment; or areas related to the programs and functions of the employing agency OR Experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment.

Nice To Haves

At least 1 year of experience in an office, administrative, customer service or clerical support role.
Familiarity with data entry systems or electronic records management
Basic knowledge of Microsoft Office applications (Outlook, Word, Excel)
Experience handling confidential information
Experience working in Medicaid enrollment or with Medicaid

Responsibilities

Review and process enrollment applications for Medicaid health care providers, ensuring all documentation—including licenses, certifications, criminal background checks, work visas, and accreditations—is accurate, complete, and compliant with regulatory requirements.
Coordinate and monitor Fingerprint-Based Criminal Background Checks (FCBC) as part of the provider screening and enrollment process.
Review, analyze, and investigate documents in our system (Maximus) to ensure providers meet State and Federal requirements
Communicate with providers via phone and email to request to update or add missing information
Monitor and disperse enrollment reports and assist with banking, owner, or billing updates
Respond to inquiries received in a shared email inbox
Help maintain accurate records and contribute to team success