OFFICE SPECIALIST - Oncology

Meadville Medical Center • Meadville, PA

188d

About The Position

The position involves greeting and interacting with patients, staff, and the public both in person and over the telephone. Responsibilities include scheduling patient appointments for various services such as laboratory tests, chemotherapy infusion, physician visits, injections, and chemotherapy education. The role requires cross-training in the Reception and Registration areas of the Oncology Institute. Daily tasks include preparing schedules, handling pre-registration and insurance verification, relaying messages and information to patients and hospital staff, and managing communication with other physician offices. The candidate must be able to process and prioritize tasks in a busy medical practice setting and complete special projects as designated. Effective oral and written communication skills are essential, as is maintaining confidentiality of all hospital records and activities. The role also involves participating in the orientation and clinical experience of students, as well as engaging in staff development and education. Personal responsibility for professional development and continuing education is expected.

Requirements

• Minimum high school education with advanced secretarial/medical training.
• Minimum two years of secretarial experience in healthcare or customer-oriented service industry.
• Computer skills are required; experience with Microsoft Office is desirable.
• Verbal and written skills necessary to effectively communicate with various members of the healthcare team and external parties.
• BLS certification required.

Responsibilities

• Greets and interacts with patients, staff, and public in person and on the telephone.
• Schedules patient appointments for laboratory, chemotherapy infusion, physician visits, injections, and chemotherapy education.
• Cross trains in Reception and Registration areas of the Oncology Institute.
• Prepares daily schedules, pre-registration, and insurance verification components.
• Relays messages and information to patients, hospital staff, and other physician offices.
• Processes and prioritizes tasks in a busy medical practice setting.
• Completes special projects as designated.
• Demonstrates appropriate oral communication skills with office staff regarding patient needs.
• Demonstrates appropriate written communication skills.
• Maintains confidentiality of all hospital records, staff, and patient activities.
• Communicates in a positive manner.
• Participates in the orientation and clinical experience of students.
• Participates in staff development and education.
• Assumes personal responsibility for professional development and continuing education.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED