Office Specialist - Front Desk (Syracuse)

Davis Behavioral Health•Syracuse, UT

4d•$18•Onsite

About The Position

Davis Behavioral Health (DBH) is seeking a part-time Office Specialist - Front Desk worker to join its Clinical Support team and work in its Syracuse outpatient clinic. DBH is committed to providing exemplary customer services to its clients and employees. As a member of the Clinical Support team, the Office Specialist - Front Desk positions perform essential tasks related to making clients feel welcome and valued when they check in for appointments. Office Specialists are the first point of contact for most of the DBH clients when coming for treatment and create the critical first impression. Essential Job Functions The Office Specialist - Front Desk must be able to perform the following essential job functions: Greet clients in a prompt, warm, and friendly manner. Gather client and insurance information efficiently and accurately. Request, collect, and process co-pays and other payments from clients at the time of service. Convey all necessary information related to the client's appointment. Work within DBH's electronic medical record system and have a working knowledge of HIPAA and other privacy laws. Answer telephones, screen calls, take messages, and provide information to the appropriate source, when necessary. Monitor the work area to ensure that it remains safe, secure, and well-maintained. Be knowledgeable about the crisis system and know when and how to activate it. All other duties as assigned related to the needs of the organization. The clinical support staff at DBH provide the first impression for its clients and play an important role in helping clients who may be struggling with their mental health, which is why providing excellent customer service in a prompt manner is critical. Schedule Monday through Thursday 2:00 am to 7:00 pm

Requirements

High school diploma, or equivalent.
Must have reliable transportation and a valid driver's license.
Must complete and maintain First Aid and CPR certification.
All employees at DBH must successfully pass a pre-employment criminal background check as well as a pre-employment drug screening.
Since Davis Behavioral Health works with Federal grants the company and its employees must comply with the Federal drug laws, including no use of medical marijuana.
Be at least 18 years old.
Possess strong verbal communication skills.
Have demonstrated professional customer service experience.
Demonstrate compassion, courtesy and respect to all clients and their families.
Have exceptional interpersonal skills with the ability to establish immediate rapport with clients.

Nice To Haves

Ability to provide exceptional customer service to DBH clients and employees.
Proficiently utilize required systems and/or equipment related to performing essential functions of the job.
Ability to work independently and effectively.
Ability to develop and maintain effective working relationships with colleagues and clients.
Ability to communicate effectively orally and in writing.
Ability to maintain client confidentiality.
Computer knowledge, including keyboarding (typing) skills.
Possess proficient working knowledge of Microsoft Office Suite and other computer programs.
Previous experience working in a medical office and/or familiarity with medical terminology preferred.
Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred.
Preference will be given to candidates who are bi-lingual English/Spanish; however, this is not a requirement.

Responsibilities

Greet clients in a prompt, warm, and friendly manner.
Gather client and insurance information efficiently and accurately.
Request, collect, and process co-pays and other payments from clients at the time of service.
Convey all necessary information related to the client's appointment.
Work within DBH's electronic medical record system and have a working knowledge of HIPAA and other privacy laws.
Answer telephones, screen calls, take messages, and provide information to the appropriate source, when necessary.
Monitor the work area to ensure that it remains safe, secure, and well-maintained.
Be knowledgeable about the crisis system and know when and how to activate it.
All other duties as assigned related to the needs of the organization.

Benefits

Davis Behavioral Health, Inc. offers an incredible valuable and comprehensive benefits packages to eligible employees.
A copy of the current DBH Benefits Guide is available upon request.
DBH benefits include:
Medical Insurance with multiple plan options - The current carrier and network is SelectHealth Share.
High Deductible Health Plan with a sizeable employer Health Savings Account contribution Traditional Health Plan
Dental Insurance - The current carrier and network is Dental Select Platinum.
Vision Insurance - Offered by Opticare of Utah
Flexible Spending Account (FSA)
Annual healthcare spending limit: $2,750
Annual dependent care spending limit: $5,000
Retirement Utah Retirement System participating agency
401(k) - DBH matches up to 2% of annual earnings
Voluntary employee-funded options available (457 Plan Roth IRA)
Life and Accidental Death and Dismemberment Insurance
Basic Life and AD&D Benefit Amounts Employee: 2x your base annual earnings, rounded to the nearest $1,000, to a maximum of $300,000 Spouse : $10,000 Child(ren) : $5,000 on each eligible dependent child
Voluntary Life and AD&D Insurance
Long-term Disability
Health Reimbursement Account offered to employees to voluntarily opt out of DBH medical and/or dental insurance
Up to $2,860 per year contributed by DBH after required employee contribution
Voluntary Insurance - Administered by Allstate Voluntary Accident Voluntary Identity Protection Voluntary Critical Illness
Employee Assistance Program (EAP) Offered through the SelectHealth LiVe Well program.