Office Specialist 2 347-02-26

NWSDS•Salem, OR

7d•Onsite

About The Position

We look for people in our organization who are passionate about our mission and values, and providing excellent customer service. We value our employees, working closely with them to help them be successful. We value the people we provide services to, ensuring they receive the highest quality of customer service. Ability to juggle helps in this position! Greet the public, answer and route phones and general office support in a busy environment. Meets Agency mission by providing general and specialized technical and functional office support services.

Requirements

A qualified applicant will have a minimum of three (3) years of equivalent combination of education and/or experience which demonstrates the knowledge, skills and abilities required.
Understand and interpret applicable policies and apply them to problem-solving and decision-making in order to serve external and internal customers
Understand and respond to requests from internal and external customers, social service professionals, and the general public
Apply the knowledge and skills in a timely, accurate, and efficient manner to meet deadlines
Work effectively with others
Exhibit excellent interpersonal communication and listening skills
Use good judgment, courtesy, and tact
Speak, read, write, and understand English
Follow verbal and written instruction
Know and commit to abide by rules governing consumer confidentiality, mandatory reporting, provider records, and investigations
Use considerable skills to accomplish a variety of computer-based tasks including intermediate word processing, basic spreadsheet operations, intermediate database work, basic communication (e-mail), and other general office computer applications.
Learn and apply general office practices such as confidentiality rules, employee records maintenance, client records maintenance, and agency policies and procedures applicable to the specific program and area of work
Use extensive business-English skills (grammar, spelling, and punctuation) and math skills
Operate a personal computer, copier, scanner, fax machine, phone, and general office equipment, etc.

Nice To Haves

High school diploma or GED
Prefer that education is supplemented by secretarial/office training
Three (3)years of progressively responsible secretarial or office experience using personal computers
If bilingual, ability to successfully demonstrate the required level of proficiency for bilingual duties.

Responsibilities

Completes general and financial clerical tasks
Facilitates service provider payment
Performs receptionist duties
Establishes and maintains logs, records, and files
Maintains reception area and office supplies
Facilitates confidence in Office Specialist 2, and therefore the Agency and programs
Protects consumers and reduces Agency risk
Provides excellent customer service in a professional manner