Office Services Workflow Coordinator - Mon - Fri 8am-5pm

Williams Lea•Charlotte, NC

18d•$20 - $21•Onsite

About The Position

Williams Lea is hiring for an Office Services Workflow Coordinator for our Charlotte office to work Monday to Friday 8:00 am to 5:00 pm! The Workflow Coordinator for Office Services delivers exceptional customer service at front and back of house for our clients by coordinating office administration workflow in one or more of the following areas: Reception, general office services administration, hospitality, copy, mail services, intake and facilities. Workflow Coordinators will support other Williams Lea service lines as needed, including but not limited to expense processing, accounts payable, or other back-office (administrative, virtual or shared) services. The Workflow Coordinator for Office Services delivers exceptional customer service at front and back of house for our clients by coordinating office administration workflow in one or more of the following areas: Reception, general office services administration, hospitality, copy, mail services, intake and facilities. This is a hands-on role, and the Workflow Coordinators will support other Williams Lea service lines as needed, including but not limited to expense processing, accounts payable, or other back-office (administrative, virtual or shared) services.

Requirements

High school diploma or equivalent.
Minimum of three years’ experience in office services preferably in a legal, banking or large corporate environment.
Experience directing workflow in an organized manner to meet deadlines occurring quickly and simultaneously.
Intermediate computer skills required, generally using Microsoft Office.
Familiar with procedures supporting service line, such as reception, hospitality, mail and copy services, or other administrative support services
Demonstrates customer service skills needed to maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.
Attention to detail with emphasis on accuracy and quality.
Ability to handle sensitive and/or confidential documents and information.
Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.
Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures.
Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment.
Must be self-motivated with positive can-do attitude.
Tech curious

Responsibilities

Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests)
Ensure team provides outstanding service to client, while building strong customer relationships.
Immediately escalate any operational problems or issues to Lead, Supervisor or Manager.
Produce required reports on schedule.
Provide job intake services as prescribed by manager.
Read, interpret and understand all requests (emails, phone, in-person, and forms).
Communicate with manager and client on job or deadline issues.
Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction.
Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
Assess incoming print requests selecting the best equipment and/or resources for successful completion
Make sure team follows standard operating procedures at all times.
Train new employees on policies and procedures.
Load copiers with paper and toner as needed.
Maintain all logs and reporting documentation as required.
Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in.
Must be able to lift up to 50 lbs. on a regular basis.
Adhere to Williams Lea policies in addition to client site policies.
Use equipment and supplies in a cost-efficient manner.

Benefits

Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
401k Retirement Savings Plan Including Employer Match
Paid Time Off (PTO)
Life Insurance
Paid Parental Leave
Short-term & Long-term Disability
Healthcare & Dependent Care Flexible Spending Accounts
Domestic Partner Coverage
Commuter Benefits
Legal Assistance
Employee Assistance Program (EAP)
Additional Employee Perks and Discounts