Office Services Workflow Coordinator - Mon - Fri 9am-6pm

Williams Lea • Washington, DC

272d • $22 - $23

About The Position

Williams Lea is hiring for an Office Services Workflow Coordinator for our Washington, DC office to work Monday to Friday 9:00 am to 6:00 pm. The Office Services Workflow Coordinator is a member of the on-site Williams Lea Tag team delivering exceptional customer service at our client locations.

Requirements

• High school diploma or equivalent experience.
• Minimum of three years office service experience preferably in a legal, banking or large corporate environment.
• Experience directing workflow.
• Skilled in the use of fax, mail, phone & and/or digital reprographics equipment.
• Familiar with general fax, mail and reprographics procedures.
• Ability to handle sensitive and/or confidential documents and information.
• Ability to make independent decisions and use problem-solving skills.
• Capable of demonstrating exemplary work ethics and professionalism at all times.
• Ability to work in a fast-paced team environment.
• Attention to detail with emphasis on accuracy and quality.
• Ability to prioritize work to balance multiple projects and deadlines.
• Ability to cultivate and maintain effective working relationships with client, team members, manager and others through excellent verbal and written communication skills.
• Exceptional customer service skills.
• Intermediate computer skills required.
• Good organizational skills.
• Professional telephone demeanor.

Responsibilities

• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Assist the team in completing large jobs i.e. large numbers of reprographics requests, or high volumes of incoming/outgoing mail packages.
• Ensure team provides outstanding service to client, while building strong customer relationships.
• Immediately escalate any operational problems or issues to Lead, Supervisor or Manager.
• Produce required reports on schedule.
• Provide job intake services as prescribed by manager.
• Read, interpret and understand all print request emails and forms.
• Communicate with manager and client on job or deadline issues.
• Direct Quality Assurance process to maintain efficient workflow and assure client satisfaction.
• Monitor work flow to ensure jobs are completed efficiently, accurately and within deadlines.
• Assess incoming requests selecting the best equipment and resources for successful completion, and load copiers with paper and toner as needed.
• Make sure that team is following standard operating procedures at all times.
• Train new employees on policies and procedures.
• Handle sensitive and/or confidential documents and information.
• Maintain all logs and reporting documentation as required.
• Set-up conference rooms including audio/visual equipment, furniture configuration, fax and messenger services and food/beverages as needed.
• Assist with reception coverage, including managing multiple phone lines and visitor check-in.

Benefits

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Additional Employee Perks and Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED