Office Services Manager - Mail and Claims Processing

IST Management Services•Charlestown, MA

21h•$26 - $28•Onsite

About The Position

IST Management is seeking an Office Services Manager for Mail and Claims processing in Charlestown, MA! The Office Services Manager will be responsible for overseeing and assisting with daily mail, claims processing/scanning, and copy/print support services on-site in a professional office environment. Ideal candidates will display excellent customer service standards, possess strong technical, interpersonal and organizational skills, have prior experience with mail, print or relevant services, and are motivated to grow in their professional facilities and office services career! About Us IST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 27 years with operations in over 38 cities across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery services such as processing, hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services. We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes ’ mission to hire 100,000 active and former service members in 2021. IST Management has also been included in the INC 5000 list! Check out istmanagement.com for more info on us! Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, 7 paid holidays, Identity Theft Protection and Bonus Incentives! Hourly Compensation: $26.00-$28.00 per hour DOE Schedule: Monday-Friday, 9am-6pm. Flexibility in schedule as needed is required

Requirements

High school diploma or equivalent (GED)
One to four years experience supervising or managing similar operations
Mail, print, copy/scan equipment experience preferred
Knowledge of Microsoft Office (Word & Excel) and computer basics
Ability to communicate both verbally and written with customers and other employees both one-on-one and during meetings
Knowledge of supervisory techniques to manage, motivate and train employees
Ability to prepare reports and present information to clients/customers
Must have excellent attention to detail and strong critical thinking/problem-solving abilities
Must have customer service skills and be able to maintain a consistent, high level of service
A valid driver’s license and/or reliable transportation to and from work
Lifting up to 55 pounds as needed
Standing for long periods of time and walking
Willingness to cross-train as needed

Nice To Haves

Mail, print, copy/scan equipment experience preferred

Responsibilities

Supervision of on-site office team
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
Typing correspondence, filing, copying, data entry, word processing, sorting mail and other administrative tasks as assigned
Print and copy services- utilizing various copier, print, and scanning equipment
Operating mailing equipment: scan, sort, delivery of mail and packages, as well as heavy emphasis on processing outbound mail
Updating employee lists
Demonstrate flexibility in satisfying customer demands in a high volume, production environment
Consistently adhere to business procedure guidelines
Maintain all logs and reporting, documentation, and attention to detail
Adhere to all safety procedures