Office Services Lead

Ricoh Careers • Wilmington, DE

34d

About The Position

Join our legal office environment as a Site Leader, where you will oversee the day-to-day operations of a specialized 1-to-3-person site, fostering employee growth and providing unparalleled customer service. Reporting directly to our Account Manager, you will play a pivotal role in employee developmental support and assist in navigating employee relations matters with warmth and professionalism.

Requirements

• High school diploma or GED.
• Minimum of 2 years' experience in the legal industry.
• Strong interpersonal and customer service skills, with the ability to communicate effectively with diverse stakeholders.
• Excellent organizational skills and the ability to lead and train employees effectively.

Nice To Haves

• Experience in delivering classroom or informal training sessions.
• Proficient in software (such as Word, Excel, PowerPoint, Adobe, and legal software).
• Familiarity with different types of law and legal departments.
• Proficiency in operating advanced machinery for complex jobs.

Responsibilities

• Lead the strategic direction of the site, aligning operations with organizational goals and driving initiatives to enhance efficiency and effectiveness.
• Cultivate a high-performing and engaged team through coaching, mentoring, and providing developmental support, fostering a culture of continuous learning and growth.
• Serve as the primary point of contact for client interactions, building and maintaining strong relationships while ensuring client satisfaction and retention.
• Oversee day-to-day operations, ensuring adherence to quality standards, compliance with legal regulations, and efficient utilization of resources.
• Utilize data-driven insights to identify trends, anticipate client needs, and make informed decisions to drive continuous improvement and innovation.
• Address and resolve issues and conflicts promptly and effectively, demonstrating diplomacy, tact, and professionalism in managing challenging situations.
• Drive a culture of continuous improvement by identifying opportunities for optimization, implementing best practices, and leading change initiatives to enhance service delivery and performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees