Office Services Lead
About The Position
Join our legal office environment as a Site Leader, where you will oversee the day-to-day operations of a specialized 1-to-3-person site, fostering employee growth and providing unparalleled customer service. Reporting directly to our Account Manager, you will play a pivotal role in employee developmental support and assist in navigating employee relations matters with warmth and professionalism. If you're passionate about driving excellence in a legal environment, we invite you to join us as a Site Leader. Your expertise and leadership will shape our operations, ensuring quality, efficiency, and compliance while fostering professional growth.
Requirements
- High school diploma or GED.
- Minimum of 2 years' experience in the legal industry.
- Strong interpersonal and customer service skills, with the ability to communicate effectively with diverse stakeholders.
- Excellent organizational skills and the ability to lead and train employees effectively.
Nice To Haves
- Experience in delivering classroom or informal training sessions.
- Proficient in software (such as Word, Excel, PowerPoint, Adobe, and legal software).
- Familiarity with different types of law and legal departments.
- Proficiency in operating advanced machinery for complex jobs.
Responsibilities
- Lead the strategic direction of the site, aligning operations with organizational goals and driving initiatives to enhance efficiency and effectiveness.
- Cultivate a high-performing and engaged team through coaching, mentoring, and providing developmental support, fostering a culture of continuous learning and growth.
- Serve as the primary point of contact for client interactions, building and maintaining strong relationships while ensuring client satisfaction and retention.
- Oversee day-to-day operations, ensuring adherence to quality standards, compliance with legal regulations, and efficient utilization of resources.
- Utilize data-driven insights to identify trends, anticipate client needs, and make informed decisions to drive continuous improvement and innovation.
- Address and resolve issues and conflicts promptly and effectively, demonstrating diplomacy, tact, and professionalism in managing challenging situations.
- Drive a culture of continuous improvement by identifying opportunities for optimization, implementing best practices, and leading change initiatives to enhance service delivery and performance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
