Office Services Coordinator

United Way Worldwide • Greeley, CO

334d • $21 - $24 • Onsite

About The Position

The Office Services Coordinator is United Way's lead representative for those working at and visiting its 814 9th Street, Greeley, location to conduct business or to receive assistance. This role welcomes the public, refers to an applicable resource, contacts the person with whom they are meeting, or directs them to a meeting room. The coordinator staffs the front desk during open hours (9am-3pm Monday to Friday), answering and directing phone calls as received. The position performs clerical and other duties as assigned and supports the management of United Way-owned and leased properties and Information Technology functions.

Requirements

• Associates degree or two years of equivalent experience.
• 1-2 years' experience in a related role.
• Bi-lingual (English/Spanish) required.

Nice To Haves

• Possess a spirit of hospitality, care, helpfulness, and improvement.
• Interest and ability to work with people from various backgrounds and/or limited English capabilities.
• Ability to answer phones in a concise, pleasant, welcoming and professional manner.
• Ability to communicate with public in a pleasant and professional manner.
• Computer skills in Microsoft Office Suite (Excel, Outlook, Word, etc.) and similar programs.
• Ability to multi-task.
• Ability to handle difficult phone or customer related situations.
• Ability to remain calm and professional during a crisis situation.

Responsibilities

• Become familiar with all United Way programs, events and activities to ensure efficient and effective direction of guests, be they in-person or contacting the organization by phone or email.
• Welcome United Way visitors, board of directors, and staff in a professional and courteous manner.
• Answer incoming calls and direct calls to appropriate staff.
• Process mail daily and deliver to mailboxes. Accept and log deliveries and notify staff of arrival.
• Process cash and check receipts daily and prepare for deposit.
• Receive in-person monetary and in-kind donations as needed.
• Work with occasional visitors who are in crisis; direct to staff that can best be of assistance.
• Typing, tracking data, reporting, and scheduling. Email correspondence with staff.
• Ongoing communication with supervisor regarding any concerns about office operations.
• Order supplies as needed and/or inform supervisor of needed supplies.
• Perform tasks for President & CEO, Chief Operating Officer, and other departments as assigned.
• Open/close office areas.
• Manage building maintenance and repairs by working with vendors including electrical, elevator, heating/air conditioning, janitorial, office equipment, plumbing, security system, telephone, etc.
• Supervise office volunteers and special workers.
• Host inspection organizations such as fire department.
• Order office supplies as needed.
• Work with IT vendor to provision and deploy new computers and other hardware, institute company-wide software updates, and improve overall functionality.
• Hold staff accountable to IT best practices, including maintaining security protocols.
• Troubleshoot simple technology issues, directing staff to IT support as needed.
• Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned).
• Support fundraising efforts of United Way and activities that support United Way.
• Support United Way annual events, disaster response, and other activities as assigned.
• Participate in staff meetings and in service opportunities.
• Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc.
• Other duties as assigned.

Benefits

• Insurance options include voluntary medical, dental, vision, and supplemental insurance, as well as automatic life insurance, and an available FSA plan.
• The leave plan includes vacation, sick, family leave, long-term disability, and at least 14 paid holidays.
• The retirement plan is open to all employees after one year, and the employer contribution is determined by the Board of Directors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Associate degree