Office Services Associate (2702)

ADMINISTRATIVE RESOURCES OPTIONS GROUP

1d•$26 - $26•Onsite

About The Position

ARO is hiring for an Office Services Associate in McLean, VA. Looking for someone with outstanding communication and organizational skills. Beautiful office setting, hours are Monday through Friday, 8:30am to 5:30pm. Responsible for providing general office operations support of the team. Help manage and maintain office supply inventory and purchasing of office supplies as needed. Delivers and ships mail and packages. Facilitates office events and conference room set up and clean-up. Also includes responsibilities for reception, answering switchboard/telephone calls, and greeting visitors. Coordinates with Physical Security for access cards for employees and guests and vendor coordination. These services include but are not limited to: Supports the day-to-day functions of the Office Services team, focusing on individual and department services quality. Helps Facilities/OS mailbox daily and responds within a reasonable timeframe. Respond to employee requests received by email, MS Teams, telephone calls, or other communication promptly and courteously, with a customer service focus and a smile. Perform a wide variety of general clerical work, including production, photocopying, filing, scanning, and mailings from inception to completion. Operate and maintain a variety of office equipment and troubleshoot with IT as needed, including copier machine(s), binding machine(s), facsimile machine, per existing vendor and/or manufacturer contracts and agreements. Ensure all breakroom/café equipment is functional and maintained. Contact vendors as needed. Troubleshoot AV minor equipment issues, such as missing cables, simple hardware connectors, and plug-in for functional operations. Receive and distribute all incoming packages, faxes, and mail; process outgoing mail and overnight packages as necessary; frequent lifting of boxes up to 50 lbs. Maintain Mail Distribution List (where applicable) Maintain inventory of office supplies, break room, coffee, tea, and water supplies, and vending items (as appropriate), and keep common office areas stocked with supplies and clean; this includes copy/supply/mail areas, pantries, conference rooms, meeting rooms, huddle rooms, and all other ancillary meeting spaces.

Requirements

Education: High school diploma - Required
Capable of becoming Notary certified
Experience: 5+ years of experience in a Facilities/Offices Services role, preferably including 2 - 3 years in a top-tier professional services company or firm
2+ years on direct report management, preferably with multi location experience
Technical: Proficient/Excellent in Microsoft Office Suite (Outlook, Teams, Word, Excel, and PowerPoint)
Ability to learn new software systems as needed
Understanding of CDC Guidelines and procedures including social distancing
Act with discretion and maintain complete confidentiality
Establish and maintain strong working relationships with internal clients
Demonstrate flexibility in a fast-paced environment and when unexpected events occur
Perform and prioritize multiple tasks with attention to detail while working independently
Collaborate with internal and external customers to achieve business goals
Demonstrates sound judgment in decision making and problem solving
Read and interpret written communication
Customer Service level must be extremely high daily. Greeting all customers, visitors, guest and co-workers with a smile and a pleasant gesture.

Nice To Haves

Experience with Peoplesoft, Workday, AgilQuest (a plus)

Responsibilities

Provide general office operations support of the team
Manage and maintain office supply inventory
Purchasing of office supplies
Deliver and ship mail and packages
Facilitate office events
Conference room set up and clean-up
Reception duties
Answering switchboard/telephone calls
Greeting visitors
Coordinate with Physical Security for access cards for employees and guests and vendor coordination
Support the day-to-day functions of the Office Services team
Help Facilities/OS mailbox daily and responds within a reasonable timeframe
Respond to employee requests received by email, MS Teams, telephone calls, or other communication promptly and courteously
Perform a wide variety of general clerical work, including production, photocopying, filing, scanning, and mailings from inception to completion
Operate and maintain a variety of office equipment and troubleshoot with IT as needed
Ensure all breakroom/café equipment is functional and maintained
Contact vendors as needed
Troubleshoot AV minor equipment issues
Receive and distribute all incoming packages, faxes, and mail
Process outgoing mail and overnight packages as necessary
Frequent lifting of boxes up to 50 lbs
Maintain Mail Distribution List (where applicable)
Maintain inventory of office supplies, break room, coffee, tea, and water supplies, and vending items (as appropriate)
Keep common office areas stocked with supplies and clean