Office Services Associate Lead

The Millennium Group • Nashville, TN

4d

About The Position

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.
Key Responsibilities:
Customer Service & Reception: Supervise a professional customer service environment, ensuring reception and front-desk coverage meets high standards of efficiency and professionalism. Serve as a point of contact for escalated client interactions, resolving concerns and fostering positive relationships.
Mailroom Operations & Office Support: Manage all aspects of mailroom operations, including sorting, distributing, and processing mail. Oversee office service functions such as copy requests, work ticket resolution, and ensuring timely and accurate task completion.
Facilities Coordination: Collaborate with the facilities team to ensure proper maintenance and functionality of office equipment, general appliances, and shared spaces. Act as a liaison with vendors for repairs related to plumbing, refrigeration, and other facility needs, ensuring prompt resolution.
Team Oversight & Flexibility: Lead by example, providing backup and support for team members across all functions. Adapt to changing priorities and ensure operational consistency during absences or periods of high demand.
Customer and Client: Be the connection between the client and vendors.

Requirements

• High School diploma or GED equivalent required.
• Ability to lift up to 50 lbs.
• 1 to 2 year experience with customer service.
• 1 to 2 years experience in the corporate environment.
• 1 to 2 years experience in building services.
• Proficiency in MS-Office: Word, Excel, Outlook, and Power Point.
• Ability to appropriately handle confidential and highly sensitive material.
• This role requires strong leadership, excellent communication with both clients and staff, and the ability to balance daily operational responsibilities with long-term planning.

Responsibilities

• Supervise a professional customer service environment, ensuring reception and front-desk coverage meets high standards of efficiency and professionalism.
• Serve as a point of contact for escalated client interactions, resolving concerns and fostering positive relationships.
• Manage all aspects of mailroom operations, including sorting, distributing, and processing mail.
• Oversee office service functions such as copy requests, work ticket resolution, and ensuring timely and accurate task completion.
• Collaborate with the facilities team to ensure proper maintenance and functionality of office equipment, general appliances, and shared spaces.
• Act as a liaison with vendors for repairs related to plumbing, refrigeration, and other facility needs, ensuring prompt resolution.
• Lead by example, providing backup and support for team members across all functions.
• Adapt to changing priorities and ensure operational consistency during absences or periods of high demand.
• Be the connection between the client and vendors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees