Office Service Representative I

Canon • Atlanta, GA

383d

About The Position

The position involves handling and dispatching all classes of mail, packages, and interoffice correspondence under general supervision. The role also includes responsibilities related to customer service, mail/package processing, supply management, and administrative tasks, ensuring efficient operations within the office environment.

Requirements

• High school Diploma or equivalent.
• 0-1 year experience working in a mailroom or professional office environment.
• Some knowledge of metering, weighting, logging and other shipping procedures preferred.
• Some computer skills preferred.
• Ability to perform routine functions of various equipment & systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, binding etc.).
• Excellent customer service, professional attitude and appearance are a must.
• Ability to work overtime & meet deadlines.

Nice To Haves

• Experience in a customer service role.
• Familiarity with office automation technology.

Responsibilities

• Insures total customer satisfaction through understanding of customer expectations and proactive problem identification/resolution.
• Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.
• Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
• Prepare special outgoing inter-office pouches sent to client affiliates as scheduled.
• Package and process outgoing overnight items to meet client and vendor deadlines.
• Log and deliver incoming overnight packages within established time frames.
• Organize and distribute supplies to client employees as detailed in job requests.
• Monitor inventory of copy supplies, stock paper and toner and keep supply area neat.
• Estimate runtime on small to medium photocopy jobs and check all copies produced for quality and accuracy.
• Operate facsimile machines; send and receive facsimiles and keep accurate logs of incoming and outgoing facsimiles.
• Prepare monthly production and volume reports to measure productivity and prepare billing charges.
• Set up and maintain client's kitchen areas and conference rooms, order food and make coffee as needed.
• Provide reception work such as answering telephones, taking messages and greeting visitors.
• Perform minor maintenance of photocopy machines and other office equipment as needed.

Benefits

• Competitive pay & benefits.
• Comprehensive training and development programs.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED