Clinic Receptionist - HealthPlex - Full Time - Day Shifts

Trinity Health•Moline, IL

1d•Onsite

About The Position

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. MercyOne Genesis has earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety. As an Office Receptionist at MercyOne, you will be responsible for coordinating all patient activities including greeting patient/families, processing patient registrations in an efficient and courteous manner, obtaining accurate patient demographics and insurance information and obtaining all necessary consents. This role serves as the initial point of contact for patients coming into the clinics. You will also be responsible for explaining patient account charges, insurance verification and data entry for patient charges. The Office Receptionist greets, instructs, directs and schedules all patients and visitors, transfers incoming phone calls to appropriate clinic staff and physicians, and serves as a liaison between patient and medical support staff including organizing and coordinating request to Provider’s inbox and completing medical records request.

Requirements

Less than 1 year experience required
High School Diploma or GED equivalent

Nice To Haves

Effective communication skills
Medical terminology
Basic Life Support
Medical Office Procedures

Responsibilities

Coordinating all patient activities including greeting patient/families
Processing patient registrations in an efficient and courteous manner
Obtaining accurate patient demographics and insurance information
Obtaining all necessary consents
Serving as the initial point of contact for patients coming into the clinics
Explaining patient account charges, insurance verification and data entry for patient charges
Greeting, instructing, directing and scheduling all patients and visitors
Transferring incoming phone calls to appropriate clinic staff and physicians
Serving as a liaison between patient and medical support staff
Organizing and coordinating request to Provider’s inbox
Completing medical records request