Supervisor Office Operations

Crown Castle • North Strabane Township, PA

7d • $71,200 - $97,900 • Hybrid

About The Position

The Office Operations Supervisor is a people leader that oversees the services
of our owned and leased portfolio. This position is responsible for advancing
our strategic initiatives and exemplifying our culture.  Duties include managing
team projects, vendors, ticket requests, invoice approvals, and maintaining team
budget and vendor costs. As a leader, this role is responsible for ensuring safe
and well-maintained facilities, staff development, strategic planning of our
value-add services, tracking team metrics and department KPI’s, and adjusting
team priorities and resources to drive high performance.

Requirements

• Leading and management a high performing team
• 8+ years of Office/Facilities Management and/or related experience
• Experience with project management, property management preferred
• Strong ability to solve problems with creative solutions
• Demonstrated ability to manage adversity with challenging situations
• Strong written and verbal communication skills with the ability to present complex information in a clear and simple format.
• Effective at building trust and credibility with multiple stakeholders to influence business leaders and finance colleagues.
• Strong project management skills and experience working in an unstructured environment.
• Proven ability to make data-based decision making.
• Bachelor’s degree in Business Management

Nice To Haves

• Nuvolo experience preferred
• JDE experience preferred

Responsibilities

• Identify new office space candidate locations and negotiate new office leases and renewals with building owners in coordination with others.
• Establish Capital Expenditure budgets and obtain approval of budgets within Crown Castle Commitment Authority. Ensure delivery of projects on time and on budget.
• Manage all aspects of office space buildouts from initial Space Need Assessments through completion of construction and coordination of physical move of employees into space. This includes engaging and managing third party Interior Design Companies, General Contractors and various other vendors.
• Provide timely updates, projected office completions, and communicate effectively with all customers, both internal and external.
• Own, manage and coordinate our existing office leases to ensure timely decisions on renewals, relocations, new offices, tenant improvements and all other related real estate activities. Ensure these are consistent with Crown Castle established standards and policies. This includes making sure all leases are set up in JDE via the Property Management group to ensure timely payments.
• Own the Company’s relationship with the various Building owners. This includes our quiet enjoyment of the leased space. This position is also responsible for any dispute resolution with Building owners and resolving any building issues that have impacted our ability to use our leased area.
• Establish and maintain consistent office standards across our office portfolio.
• Provide various office management functions such as supply ordering, package shipment, event coordination, vendor coordination, and invoice processing (janitorial, waste, utilities, coffee, etc.)
• Monitor and respond to the corporate facilities mailbox and ticketing system, ensuring teammates are responded to and requests are resolved with speed and care.
• Maintain leased locations including janitorial and preventative maintenance, partnering with the Portfolio team as needed for repairs.
• Maintain department guidelines, work instructions and electronic records in Teams and SharePoint.
• Provide back-up Office Coordinator support as needed.
• Partner with the Enterprise Security for badge access, reader repairs and requirements as needed, ensuring the security of our teammates and facilities.
• Partner with the Corporate Safety Team, safety vendors and Landlord to ensure the safety and wellbeing of our teammates.
• Partner with the Portfolio team regarding office moves, standups, and decommissioning projects.
• Complete onboarding and job training for Office Coordinators and Porters and continued staff development.
• Document and comply with all Crown Castle and department policies, procedures, guidelines and work instructions while also seeking opportunities for improvement to drive high performance.

Benefits

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees