Office Operations Specialist

Coley Rau Team CrossCountry Mortgage • Bryan, OH

1d

About The Position

The Office Operations Specialist enthusiastically supports CrossCountry Mortgage customers and employees. This role is responsible for providing exceptional experience for all customers; administrative support for management-level personnel; answering and directing phone calls, packages, and mail to appropriate people and departments; and other general office administration duties. Answer all incoming telephone calls, routing to the appropriate person or voicemail; update telephone directories as needed. Maintain conference, training, and meeting room calendars. Provide management with administrative support on a variety of projects; maintain discretion in handling all management requests. Post and maintain social media platforms. Type, format, and produce documents such as proposals, presentations, correspondence, and standard reports. Establish and maintain record-keeping and filing systems for the branch. Maintain a calendar and contact database, schedule appointments, make travel or conference arrangements, and arrange meetings and conferences for an assigned work group. Display a high level of customer service to clients. Assist the branch manager in any duties needed. Perform all other duties as requested or assigned.

Requirements

• High School Diploma or General Equivalency Diploma (GED) from an accredited institution
• 1+ years of experience in a similar administrative role
• Experience handling confidential information
• Experience making independent decisions and being detail-oriented
• Experience performing multiple tasks at once and completing projects with minimal supervision
• Excellent communication, organization, and problem-solving skills
• Skilled in professionalism and effectively working with senior management
• Skilled in customer service while being responsive to client issues and concerns
• Proficient with commonly used office software, including but not limited to Microsoft Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications

Responsibilities

• Answer all incoming telephone calls, routing to the appropriate person or voicemail
• Update telephone directories as needed
• Maintain conference, training, and meeting room calendars
• Provide management with administrative support on a variety of projects
• Maintain discretion in handling all management requests
• Post and maintain social media platforms
• Type, format, and produce documents such as proposals, presentations, correspondence, and standard reports
• Establish and maintain record-keeping and filing systems for the branch
• Maintain a calendar and contact database, schedule appointments, make travel or conference arrangements, and arrange meetings and conferences for an assigned work group
• Display a high level of customer service to clients
• Assist the branch manager in any duties needed
• Perform all other duties as requested or assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees